Fleur Cotton Hand Knits

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Fleur Cotton


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Shop policies

Last updated on May 13, 2012
Hello and welcome to Fleur Cotton Hand Knits.

All items have been designed and lovingly hand-knitted by me, Fleur Cotton.

Created from 100% machine washable cotton yarn, each item has been handcrafted and stored in a pet and smoke free environment.

Cotton yarns are extremely versatile providing warmth in winter and coolness in summer, and are particularly suited to anyone with sensitive skin which would be irritated by wool or man-made fibres. Perfect for new babies and toddlers.

Custom orders are welcomed, please contact me with your requirements.

I ship internationally and payment is offered through Paypal for your security.

Catch up with Fleur Cotton Hand Knits at www.fleurcotton.blogspot.com.

Fleur xx

Accepted payment methods

Returns and exchanges
All sales are final including custom orders. I cannot refund where you have changed your mind.

Returns will only be accepted if the item is faulty or not as described in the sales listing. In either case please contact me within 7 working days of receipt to enable me to sort out any difficulties/problems. Shipping costs are non refundable.

If your package is lost or damaged, please contact me immediately so that I can provide you with the proof of postage to enable you to claim from Royal Mail. Please note, that if the item is damaged, Royal Mail require you to keep the original packing in order to make a claim
Payment should ideally be made upon ordering, but where this is not possible it must be made within 48 hours of ordering otherwise your order will be cancelled and the item will be returned to the shop for resale.

Payment via Paypal only.

Payment is due at the outset for any custom orders, and upon receiving payment a custom order cannot be cancelled.

Please contact me if you have any difficulty with the payment process.

Payment includes the item and shipping costs as stated in the item description. It does not include shipping insurance or local custom taxes.
Shipping will be as soon as possible after the item has been fully paid for (often the same or next day), but no later than 48 hours after full payment has been received.
Items will be shipped to the address shown on your PayPal account rather than on your ETSY account, please ensure that your Paypal address is correct before processing your payment.

Postage in the UK by Royal Mail First Class Recorded.

Postage Overseas by Standard International Airmail. If you require a recorded, tracked or enhanced insured shipping service please contact me prior to order so I can obtain the correct shipping cost.

In all instances (UK or overseas) I always obtain proof of postage and cannot be held responsible for items lost in the post. Royal Mail First Class (UK) covers up to £46.00 compensation for loss or damage, for orders over this amount enhanced insurance can be provided by Special Delivery for an extra charge. Enhanced insurance and tracking services are not provided under standard overseas postage, please contact me prior to order if you require enhanced insurance or tracking.

For overseas shipping customers, please note that Fleur Cotton Hand Knits is not responsible for any charges/taxes that International Customs Offices may place on your package.
Additional policies and FAQs
To ensure that you are happy with your item, please check the measurements for each item stated before ordering. All measurements are taken with care as refunds are not given unless the item is faulty or is not as described.

Please note that due to colours varying from screen to screen there may be slight variations in shades. I try to describe all colours as accurately as possible to ensure there are no disappointments.

I take great care when hand knitting every single item, as I do in packaging to ensure your item arrives with you in perfect condition.

Please refer to my shipping and refund policies before ordering.

I really hope that you will be pleased with any purchase you make from Fleur Cotton Hand Knits and look forward to welcoming you again.

If you have any problems throughout your transaction with Fleur Cotton Hand Knits, please contact me immediately.