floatingthreads' Shop Policies
Thank you for visiting my shop. All the artwork for sale is by me. I am selling high quality, limited edition prints of my original work.
Everything listed here is UNFRAMED to keep shipping as safe and as economical as possible. Any images on listings of artwork in frames are for illustration purposes only, to give you an idea of how the pieces could look in your home.
If you have any additional questions, please contact me.
HOW CAN I PAY FOR MY PURCHASE?
I accept payments by Paypal, credit cards, money orders and personal checks. If you pay via a check and money order, your items will ship when payment clears.
HOW DO I PAY WITH A CREDIT CARD?
Etsy process credit card payment through Paypal. You DO NOT need a paypal account to pay by credit card. When you check out, click "Pay," then click on the "Don't Have a Paypal Account?" link to go to the credit card processing page. Paypal offers industry-leading security measures and buyer protection.
Orders are shipped within 3 working days (unless a temporary announcement on the shop front page says otherwise - for instance if I am away at an exhibition or course). Orders within the UK will be sent by Royal Mail First Class post.
All international orders will be sent by airmail to get to you as quickly as possible, but please bear in mind this can still take a matter of weeks to some parts of the world.
WE HAVE RECENTLY HAD ISSUES WITH POSTING TO THE UNITED STATES. DELIVERIES OF ITEMS CAN TAKE UP TO THREE WEEKS.
Please note that any customs fees or import charges incurred are buyer's responsibility.
Depending on what is appropriate for the individual item, artwork is sent out packaged either:
1. In a board backed envelope
2. Sandwiched between card in a padded envelope or strong brown paper
3. Carefully rolled in a cardboard postal tube.
Refunds and Exchanges
If you change your mind after receiving the item, please let me know as soon as possible (within 7 working days). Send it back to me within 2 weeks, still in as good condition as you received it, and I will refund the purchase price and the original shipping costs (but not the return shipping).
If your order arrives damaged then of course you will get a full refund. It might not be necessary to return the item (though I may need photographs of the damage so I can make a claim against the carrier) but if you do have to return it you will also get a refund of your return postage.
Additional Policies and FAQs
If you are paying by PayPal I hold off accepting payment until I have shipped the item. The funds stay in my PayPal account until I am satisfied that the customer has received the goods and is happy with them.
Please note that when you buy a piece of artwork, you are buying that particular item, not the rights to the image. Copyright of all artwork remains with Joanna Jobson.
13 Lara Close
Last Updated May 2, 2013