flokatii

Beautiful hand knits and stitchings just for you

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Nichole

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Nichole

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Shop policies

Last updated on April 30, 2022

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Greetings and Salutations! I hope you've enjoyed browsing my collection of goodies. Please don't hesitate to contact me if you have any questions or requests.

Accepted payment methods

Paypal
Returns and exchanges
I do not accept refunds where there is no fault with the product ie: if you change your mind.
I try to discrbe each item as accurately and carefully as possible. Please read the entire listing and ask any questions you may have before deciding to purchase.
If you feel an item is very different from that discribed,or you have other concerns, a request for return should be made within seven days of receipt. A refund will be given upon receipt of return. Items must be in a salable condition and all return postal charges will be the responsibility of the buyer.
Payment
I accept the following methods of payment:
For purchases within Australia: PayPal, Australian Money Order, or direct deposit into my bank account. Convo for address or bank account details on checkout. If using the Money Order option, item will not be sent until receipt of money order.

For International orders, payment via PayPal only.
All payment is expected at the time of purchase and will not be posted until payment is received.
Shipping
Items will be posted within 3 working days of payment, I will let you know once it has been posted. All items will be sent via Australia Post.
International orders will be sent via standard International shipping and can take anywhere up to six weeks to arrive (though please note in most cases parcels will arrive within 3 weeks) I am happy to send via airmail for an additional $2.00
I cannot be held responsible for items lost in transit so please consider insurance if you would like extra protection.
Express post and insurance are optional extras that will incur additional costs. Please don't hesitate to ask if you require these services.

Shipping can be combined for multiple purchases. Please wait for me to send a revised invoice.

International buyers: any customs fees, taxes, tariffs, duties etc are your resposibility.

Please let me know if you would like the item gift wrapped or sent directly to a gift recipient, but I cannot mark your purchases as gifts on custom forms as this is illegal.

You may notice all my shipping prices are the same throughout my store. In the past I've been unexpectedly lumped with huge unforseen postage costs. I try to keep my prices as accurate as possible. In the instance that postage is more than $2.00 less than you have been charged, I will provide a refund via paypal.
Additional policies and FAQs
I do accept custom orders and can usually create something in a colour palette that suits you. If you see something you like please convo me and we can discuss options and extra time needed to produce the product.
I have a strong preference for natural fibres although some synthetics may occasionally appear if they have merit. All yarns I use are of a high quality and are soft against the skin. All products are created by me in a smoke free environment and are finished with great care.