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floradouville

photography, illustration & happiness made in France :)

floradouville's Shop Policies

Welcome

Thank you for visiting my shop. I enjoy making all these things and hope you enjoy them too! If you have any question please contact me.

Payment

I accept paypal payment only. The items have to be paid immediately after purchase. If not I will have to consider the purchase as cancelled.

Shipping

♡ All orders are carefully packed and shipped within 1 week after payment, to your Paypal address. I always let you know when the order has shipped, so that you know when to expect it. I want you to be happy with your order, so if anything goes wrong at one point, please let me know!

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If you would like your order to be sent to another address than the address registered with your Paypal account, please send me an email right after your payment to give me the other address.

I am happy to send your order to someone else for a special occasion. I can also write a personal little note along with the package, just get in touch with me if you would like me to.

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SHIPPING TIMES

All items ship from France. From the day I send your order you can expect a shipping time of:
- 1 to 3 days if you are in France
- 2 to 6 days if you are in Europe
- 4 to 11 days if you are in the rest of the world
These time-frames are for reference only.

Refunds and Exchanges

I accept exchange/refund only for damaged goods. If you have any question, please contact me before making your purchase.

Additional Policies and FAQs

I do not accept wholesale orders, unless for a special occasions like weddings, parties and such. I like to make things by myself and prefer making less but making good :)

I always leave good feedback. Please let me know if something goes wrong before leaving neutral or negative feedback, I am always happy to help and find solutions to any problem that might occur. We're human :)

Thank you!

Last Updated May 30, 2011