flossandmischief

Modern cross-stitch kits, patterns, tools and mischief

Stow on the Wold, United Kingdom · 304 Sales

flossandmischief

Modern cross-stitch kits, patterns, tools and mischief

Stow on the Wold, United Kingdom 304 Sales On Etsy since 2012

5 out of 5 stars
(72)

Announcement   ** Free shipping on orders over GBP£40 with code 40YAY at checkout. ** | Cross Stitch Designer of the Year 2018 | Cross-stitch kits, patterns, tools and mischief | Made in the UK, stitched worldwide | As seen in Cross Stitcher, Mollie Makes, Sew, Homemaker and more.

Announcement

Last updated on Mar 7, 2018

** Free shipping on orders over GBP£40 with code 40YAY at checkout. ** | Cross Stitch Designer of the Year 2018 | Cross-stitch kits, patterns, tools and mischief | Made in the UK, stitched worldwide | As seen in Cross Stitcher, Mollie Makes, Sew, Homemaker and more.

flossandmischief

Contact shop owner

flossandmischief

Updates

Whaaa, you voted me Cross Stitch Designer of the Year in the National Needlecraft Awards 2018!!! I'm stunned that you enjoy my work enough to have nominated me for the award, and am truly thankful for your support and recognition. Thank you! - Genevieve
The only spider we want to see in our home!
Oh backstitch, we love you and hate you in equal measure!!
View all 6 updates

About

From creepy to trendy

Floss & Mischief started because of an argument about taxidermy! Genevieve's boyfriend wanted to fill the house with very on-trend stuffed and mounted insects, but she put her foot down as it’s just too creepy. As a peace offering she designed and stitched some cross-stitch beetles for him. Today Floss & Mischief still rocks the taxidermy trend, and our stylish needlework collections keep growing.

WHAT MAKES US TICK
Needlework is an amazing craft. We’re especially big fans of the modern stuff – the type of stitching that inspires people to pick up needle and thread. As well as creating contemporary patterns to get people stitching, we like needlework designed for quick success. Our small cross-stitch projects build your skills, take you on a stitching journey and keep you happy.

BRITISH DESIGNED, BRITISH MADE
We design our patterns and assemble our kits by hand in the Cotswolds (England). We love to support other home-grown talent where we can. That’s why we painstakingly tracked down embroidery hoops made in Gloucestershire, needles made in Worcestershire, and why our printing is done in London. In fact, all of our supplies are sourced from businesses that operate in Great Britain.

Shop members

  • Genevieve Brading

    Owner, Designer, Maker

    Embroiderer, coffee guzzler, rice pudding hater, chief mischief-maker at Floss & Mischief. Passionate about modern needlework and inspiring others to stitch.

Production partners

  • Printer

    London, England

    Our patterns, how-to instructions and packaging is printed for us by a trusted UK printer, so that you get crisp and professional paperwork in every kit.

Shop policies

Last updated on January 2, 2017
Hi, mischief maker! So you want to know more about our payment, delivery, refund or sales terms eh? You've come to the right place.

We explain below in plain language, all about ordering with us. If you have a burning question that's not answered there, please convo us! We'll be happy to help.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We hope that you always love your Floss & Mischief goodies, but we understand there are times you may want to return an item for exchange or refund.

PDF PATTERNS
You must notify us within the 30-day cancellation period, if you wish to cancel your order. Please complete and return this cancellation form to us, to make cancelling easy (although you're not under any obligation to use it): http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

All digital patterns are non-refundable once their download has started. If you have a query about our online downloads, please ask us before you complete the checkout process.

Not working? If your pdf file is faulty, please convo us so that we can fix things.

KITS
If you would like to cancel and return your order, you must notify us within 30 days of receiving your goods to qualify for an exchange or refund. You then have a further 14 days to actually send the goods back to us. Please complete and return this cancellation form to us, to make cancelling easy (although you're not under any obligation to use it): http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

We only accept returns that are unopened, unused, in their original packaging and in a re-saleable condition, and we do not refund the cost of returning an item unless the item is faulty, not as described or unfit for purpose.

We cannot accept liability for goods that are lost or damaged in transit, so please package all items securely and to withstand delivery, or we might not be able to refund you. We heartily recommend using traceable/registered delivery and keeping the receipt.

We will refund your order within 14 days of receiving qualifying goods back. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling them more than was necessary. We cannot be responsible for interest charges made by PayPal, your debit or credit card company while waiting for returns to be refunded.
Payment
We're pleased to accept payment via Paypal, credit or debit card. Payment for all orders is at point of sale and not at point of despatch.

You confirm that the Paypal account, credit or debit card that is being used is yours. Credit/debit cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment account or card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Shipping
PDF PATTERNS
Our digital patterns are delivered for 'instant download', for you to download within a 30-day cancellation period. This means that on completing the checkout process, you can download your pdf pattern(s) immediately from your Etsy Purchases page. Please be aware that your pdf patterns become non-refundable as soon as you start downloading them.

You will need Adobe Reader on your computer to open and print our pdf charts. Download Adobe Reader for free at http://get.adobe.com/uk/reader/

KITS
Kits are despatched to the UK by 1st Class Royal Mail, and by International Standard (Airmail) to Europe and the rest of the world.

Products may be sent out in multiple parcels and so arrive separately. But don’t worry, you won’t be charged additional delivery costs if that happens.

Please also note that you are liable for any additional taxes, duties or charges that your customs department chooses to impose. Please check with your local customs department for an estimated cost.

If for whatever reason a product is unavailable after you’ve completed the checkout process, we will contact you within a reasonable timeframe of you placing your order to offer you an alternative product or a refund.

We cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery or if the delivery address supplied is incorrect. If the goods are returned to us due to non-delivery, we reserve the right to charge an additional shipping fee should you wish us to re-ship the order.
Additional policies and FAQs
PRODUCT USAGE
All Floss & Mischief patterns and designs (both digital and printed versions) are for your personal use only, not for commercial use. You are welcome to use your purchased Floss & Mischief design to make embroideries for yourself and gifts for family and friends. You are not permitted to copy, reproduce, modify, distribute or publish our charts, or stitch our designs for sale.

PRODUCT IMAGES
The images shown online are for illustration purposes only. All online download (pdf pattern) product listings are for pdf files of the pattern only – accompanying images of stitched or virtual stitched items are solely for illustration of the finished designs. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.

Though we try to make the colours on screen as close as possible to the ones you’ll see in real life, unfortunately we cannot guarantee an exact colour match. Photographs and colours will vary depending on your screen settings and resolution.