FlutterbyBazaar

My shop now accepts debit/credit cards so you can go straight through instant check out without having to worry if you don't have a paypal account. I also accept paypal for customers who prefer using this method

Orders will be processed within 5 to 14 days once I have received payment and any local duties, taxes, or charges will be the customers liability.

I work on an order book basis which I fit this around my family/working life, therefore I have set a realistic dispatch time of 2 weeks.
(Some items differ depending on where I buy my raw materials from)

Please check my shop announcements for any changes in my turnaround time.

If you would like to receive your item sooner, please send me a message first to make sure I can meet your requirements. I have a speedy service available.

Once your order has been placed, paid for and made, I will send via Royal Mail. I use an online royal mail account and obtain proof of postage for every order sent.

All international orders will be sent using the tracked service.

UK orders will be sent standard, with delivery confirmation.

When we have dispatched your order, you will receive a notification to let you know your package its on its way to you.

UK delivery is estimated between 3 to 5 working days.
EU delivery is estimated at 5 to 14 working days and anywhere else in the world 7 to 21 days.

I am not responsible for any delays at customs

Delivery time is not included in turnaround time.

ITEM NOT RECEIVED

In the unfortunate event that your item does not reach you, I will send a replacement.
Refunds will not be issued.

Unfortunately, as Royal mail states a parcel is not considered lost until:

4 weeks for UK orders
6 weeks for international orders

I can not send a replacement item until this time has elapsed as I cannot file for a refund until then.

When checking out please make sure that your paypal address is correct to ensure we are both protected under Paypal's seller policy.

ITEMS DELAYED IN THE POST

In the unfortunate event that your item is delayed in the post, we will not issue any refunds UNLESS we have arranged beforehand an agreed arrival date and you have paid for upgraded shipping with a secured delivery slot.

Commissioned/personalised orders - Unfortunately I will not issue refunds on any commissioned orders unless they are wrong/faulty in which case I will send you a replacement. Please ensure when you are placing your order that all details you provide including spelling are correct.

If any item arrives wrong/faulty/damaged I will ask for a photograph so that I can inspect the error/damage.
In this case I will send out a replacement item, a refund will not be issued.

If a return has been agreed, and you are not in the UK you MUST mark the parcel as a return. If this is not marked, any customs charges will be deducted from your refund.


AGAIN I WOULD LIKE TO HIGHLIGHT, NO REFUNDS WILL BE ISSUED FOR DELAYS WITHIN THE POSTAL SYSTEM

If you would like tracking information on your delivery, please add tracking on at checkout

Flutterby Bazaar
Email: flutterbybazaar23 [!at] gmail.com
FB:www.facebook.com/flutterbybazaar23

Hours of Operation

Mon-Fri: 9-5pm
Sat: 10-2pm
Sun: Closed

As a small business I am required to use and keep personal data for processing orders, doing my accounts etc, and I am required to inform you of how I both process and store personal data for Flutterby Bazaar.
 
Data collected and how I use this data

I collect the following data;

Etsy Shop Orders 
 
What data is processed? – Names, addresses, emails, payments, personal data such as dates and names for customised orders.

* Customised design using personal data such as dates and names, it is your responsibility to ensure that you have permission to share this information with Flutterby Bazaar, which will be stored securely and will only be use for the customer’s order only

Lawful / legal basis for recording the data – To process orders made by customers.


Social Media Accounts - (Facebook, Instagram, Twitter)

What data is processed? - Names, addresses, emails,
Flutterby Bazaar uses social media accounts, to allow people who find us to send us messages to find out more about us, to place orders and all information is collected through the message boxes on these sites.  

Lawful / legal basis for recording the data – To process orders made by customers, or to share information the customers request.

Payment Processing
Any payments that are made for order are processed by a third parties sites ie Etsy or Paypal.

Third Party Websites:(Etsy, Paypal, Facebook etc) These sites are governed by their own privacy statements, and Flutterby Bazaar is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.
 
All data I use as part of Flutterby Bazaar is viewed and processed either using my laptop which has a password system to be accessed. Or my mobile phone which is fingerprint protected. All my passwords are regularly changed and updated to and I am covered by ICO. 

Date Sharing - No data is shared with any third parties.
 
Disclosure
Any data required or held by me is secure and held only by myself, and it will not be distributed to any third parties unless I have your permission or is required for for lawful / legal basis; for example, I am required to share my accounts with HMRC if they request it (please read retention of data)
 
You may request details of personal information which I hold about you and you may ask for them to be deleted, unless required for lawful / legal basis.
 
Retention of Data

I do not retain customers information any longer then required, but I will retain the following information for  accounts / HMRC

What data is processed? – Documentation required for preparing accounts for HMRC.

Data refers to – invoices, receipts, payments from customers.

Lawful / legal basis for recording the data – the legal basis for processing this data is ‘legal obligation’ because it is required by HMRC.

Data sharing – the document may be shared on request with HMRC.

Data storage – the documents will be stored securely in paper / online format.

Data retention – HMRC state: ‘I must keep records for at least 5 years after the 31 January submission deadline of the relevant tax year. HM Revenue and Customs (HMRC) may check my records to make sure you're paying the right amount of tax.

Data destruction – after the required length of time, the documents will be shredded / securely deleted.