flutterjewelry's Shop Policies
Welcome to my site, keep in mind all of my items are completely handmade, so no two items are exactly alike, imperfection is the perfection I love, that's what makes it so fun!
We accept Paypal
All orders to be paid for in full at the time of the purchase.
Missouri Residents will be charged sales tax.
You will pay shipping when you checkout, it is clearly listed on the page as to what the cost is.
We ship USPS, unless otherwise noted.
If you want to add insurance to your purchase through USPS we will do that for an additional fee. If your package is lost once it leaves my studio and goes to the postal service, it is not my responsibility. If you purchase insurance, I will remake your product and remail it to you. I will then file with the post office to be reimbursed for the insurance amount of the product I replaced for you.
If you choose not to purchase the insurance and USPS looses your package, I am sorry but I can't replace it. This rarely happens, but it does happen. Please make your own decision whether or not to add the insurance.
Additional fees due to customs, tariffs etc are the responsibility of the buyer.
We strive to ship within 24 hours of your purchase.
****exception personalized orders will have to be made start to finish, so I will be in direct contact with you as a buyer and will let you know when to expect your order
Refunds and Exchanges
Your satisfaction is our goal, please contact us if you need anything at all!
I pride myself on high quality craftsmanship, my items are handcrafted, therefore NOT PERFECT! I love the imperfection of handmade, please understand spacing of letters is not perfect in my pieces, the shapes I cut are not perfect, nothing is perfect and yet each piece is imperfectly & uniquely perfection!
Additional Policies and FAQs
I am a family friendly shop, please keep that in mind when ordering any personalized items, I would love to make something special just for you, but I won't put any inappropriate, racial, mature content or profanity in any piece that I make.
All items I make whether it be a personalized item you order or otherwise are photographed as a part of my design book, I retain full right to publish images of any piece that I have handcrafted onto this site or any other venue where I may sell or show my work. It may be a piece I custom design for you, but that custom design may be inspirational to another in ordering a similar type item. Thank you for allowing me to design personalized gifts for you!
I do work full time in the Court System, so if you convo me during the day and I don't promptly respond please know I am NOT ignoring you! I am just at my day job and I will respond to you as soon as I have a break, lunch, or come home to my studio, after 4:00! Please don't hesitate to contact me anytime, just know I respond quicker in the evening hours. :o)
Contact me if you have questions, I will be happy to assist you!
flutterjewelry [!at] gmail.com
Last Updated August 2, 2014