flyingcheesetoastie's Shop Policies
Due to the handmade nature of the items for sale on this site, every item is unique and one of a kind.
Although I attempt to photograph and describe my items as accurately as possible, colours and sizes can vary from those shown on the site. I will attempt to accommodate all requirements prior to shipping, however please see the Returns Policy below if you are dissatisfied with your purchase.
Custom and wholesale orders along with suggestions for items are always welcome.
All items, images and descriptions are copyright of Rachel Elliott Glassworks, 2014.
I currently accept payment by credit or debit card through Paypal as well as GBP Sterling personal cheques or postal orders from UK customers only.
If you wish to pay using a cheque or other method then please let me know when ordering and use the payment address below. Please also allow 5 days from receipt of such payments before item is despatched to allow time for cheques to clear. I am not responsible for payment that is delayed or lost in the post.
Please allow 3 working days from the time of placing the order until dispatch, when you will also be notified. Most items are dispatched sooner, with items made to order taking a little longer, but you will be advised accordingly.
All items are offered with shipping options both within the UK and worldwide. This will include insurance, up to the value of the item, during transit only.
I offer FREE shipping on additional items bought together, so you only pay for the heaviest item in your order.
If an item is damaged during shipping then I must be contacted as soon as possible to action a claim and ensure either a replacement or refund is made available.
All items are sent from Scotland and shipping does not include any import customs incurred locally to the buyer.
Refunds and Exchanges
If, for any reason you are dissatisfied with your purchase, I will be happy to help you with a prompt exchange, refund or credit.
Goods should be returned to me in a condition fit for resale, within 30 days of the date of receipt.
This does not affect your statutory rights. Refunds can only be given on items received by me. I therefore suggest a form of tracked postage when returning items. I am not responsible for any costs related to the returning of goods.
Refunds will be made in the original payment form and will be made in full including shipping to you.
Additional Policies and FAQs
I am committed to protecting your privacy. I will only use the information that I collect about you lawfully.
I collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
I will never pass on your information to another trader or organisation without your expressed consent.
The type of information collected about you includes:
~ your name
~ email address
~ phone number
Any other information will not be collected without your expressed consent
The information held will be accurate and up to date. You can check the information that I hold about you by emailing me. If you find any inaccuracies I will delete or correct them promptly.
Rachel Elliott Glassworks
Castlebrae Business Centre
40 Peffer Place
Email: glass [!at] rachel-elliott.com
Last Updated June 13, 2014