9 Sales


9 Sales On Etsy since 2009

Helena Frei

Contact shop owner

Helena Frei

Shop policies

Last updated on March 6, 2011

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
I accept payment via PayPal, Visa and Mastercard. All orders not paid for within 3 days of purchase will be canceled.

If you wish to pay by personal cheque or money order, please contact me to make arrangements. For personal cheque or money order payments, I wait until the cheque or money order has cleared before shipping the items. This can take up to ten business days AFTER I have received the cheque/money order, so if you’re in a hurry, virtual plastic is the way to go.

On orders from Canada, 5% GST is collected. An additional 8% PST is collected on orders from Ontario.

If you want to cancel an order before it is shipped, please contact me. I check my email daily at 7am and 10:30pm Toronto time.
Items will be shipped within two days after payment is received.

Items are shipped Canada Post – either Small Packet which does not have a tracking number, or Expedited Parcel if you want a tracking number. Both are insured for $100. For Expedited Parcel, additional insurance can be requested at $1.34/$100 up to $1000.

If you need priority mail shipment, contact me before completing your purchase.

Once you have received your package, please take a moment to leave a feedback. If you are not satisfied with your purchase, please let me know before leaving a neutral or negative feedback. I will gladly work with you to correct the situation.

Aside from the Canadian taxes above, all applicable taxes, customs and excise charges are the responsibility of the purchaser.
Refunds and Exchanges
I want you to be happy with your purchase. I try to show excellent quality pictures and to give accurate descriptions and measurements.

If for any reason you are not totally satisfied with your purchase, please contact me within 5 days of receipt to arrange a refund of the purchase price. The items must be returned in their original condition and jewelry items must be in their original boxes. Buyer pays mailing expenses and I refund after receiving the returned items.