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Helena Frei

Contact shop owner

Helena Frei

Shop policies

Last updated on March 6, 2011

Accepted payment methods

Returns and exchanges
I want you to be happy with your purchase. I try to show excellent quality pictures and to give accurate descriptions and measurements.

If for any reason you are not totally satisfied with your purchase, please contact me within 5 days of receipt to arrange a refund of the purchase price. The items must be returned in their original condition and jewelry items must be in their original boxes. Buyer pays mailing expenses and I refund after receiving the returned items.
I accept payment via PayPal, Visa and Mastercard. All orders not paid for within 3 days of purchase will be canceled.

If you wish to pay by personal cheque or money order, please contact me to make arrangements. For personal cheque or money order payments, I wait until the cheque or money order has cleared before shipping the items. This can take up to ten business days AFTER I have received the cheque/money order, so if you’re in a hurry, virtual plastic is the way to go.

On orders from Canada, 5% GST is collected. An additional 8% PST is collected on orders from Ontario.

If you want to cancel an order before it is shipped, please contact me. I check my email daily at 7am and 10:30pm Toronto time.
Items will be shipped within two days after payment is received.

Items are shipped Canada Post – either Small Packet which does not have a tracking number, or Expedited Parcel if you want a tracking number. Both are insured for $100. For Expedited Parcel, additional insurance can be requested at $1.34/$100 up to $1000.

If you need priority mail shipment, contact me before completing your purchase.

Once you have received your package, please take a moment to leave a feedback. If you are not satisfied with your purchase, please let me know before leaving a neutral or negative feedback. I will gladly work with you to correct the situation.

Aside from the Canadian taxes above, all applicable taxes, customs and excise charges are the responsibility of the purchaser.