FoamyWader

In the event that an item is damaged in transit, the item must be returned for repair. Exchange or credit toward a higher priced item is allowed if damage is irreparable.

Custom work and Bridal collections are non-refundable.

I accept Visa, Mastercard, American Express and Discover through Direct Checkout here on Etsy as well as through Paypal in order to expedite receipt of your items.

To redeem a Foamy Wader Gift Certificate select "Other" as payment option and include your unique Gift Certificate code in the "Message to Seller" field. Any balance due over the value of the Gift Certificate will be invoiced through Paypal.

Items are shipped via USPS First Class shipping. Delivery Confirmation and tracking number is included within the United States.

I only ship to the address provided on Etsy unless indicated otherwise.

Import fees (customs, duty, etc.) assessed on orders being delivered outside the United States are the responsibility of the buyer.

Packages marked as "delivered" but not received can be replaced at a one-time courtesy and 50% cost. Packages lost in transit will be replaced as a one-time courtesy.

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2019 Holiday season Shipping Deadlines
Follow these guidelines to ensure your receive your order in time for Christmas gifting. Orders placed after the cut-off shown below are not guaranteed to be delivered by December 24th.
Within the United States:
Priority Mail - December 18th
Express Mail - December 19th

Outside of the United States:
Standard Shipping - December 2nd
Priority Mail - December 3rd
Express Mail - December 10th
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I gladly accept custom requests. Send me a message through Etsy's "conversation" system anytime. Planning a custom design for the holiday season? Custom requests are due by October 15 in order to be ready for holiday gifting.
As a professional courtesy I will not replicate other artists' designs. If you are interested in a custom piece, please keep this policy in mind.

If you have an allergy to metals I offer custom work in solid Gold, Palladium, and other metals best suited for sensitive skin. I will happily re-make items in the precious metal of your choice. Contact me for difference in price.

Do I offer wholesale? Yes, indeed! Inquiries can be sent to: foamywader [at] gmail.com

We appreciate you visiting our website, etsy.com/shop/foamywader (the "Site"). This Site is operated by Alexa Allamano and Matthew Burtner in Langley, WA. We are committed to protecting your privacy and we have created this policy ("Privacy Policy") to let you know what to expect when you visit this Site and/or order products from us.


Information we collect from you
We may collect the following information from you: first name(s) and last name, email address, postal address, phone number, location data, payment and billing information, as well as information regarding your use of our Site and purchases you have made from it. Such personal information is referred to in this Policy as 'Personal Data'. If you choose not to provide Personal Data, we may not be able to provide you with our services.

We may collect information you give in various ways, for example, if you:
- Fill in forms on our Site
- Place an order on our Site
- Browse our Site (please see 'Cookies' section below)

We will not sell or lease your personal information to third parties. We will not disclose your Personal Data to third parties without you knowing about it. The exceptions are:

- Where we need the assistance of third party data processors, acting under our instructions, who assist us in the performance of a contract we enter with you (e.g. payment processor, newsletter...)

- Analytics and search engine providers that assist us in the improvement and optimization of our Site by analyzing how the Site is used and the path users take before making a purchase.


Third Parties
We have contracted with third party providers to ensure our web hosting, web design, newsletter and order processing run smoothly. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with applicable law and this Privacy Policy.

- We use Etsy and Shopify to operate and maintain our websites. You can read Etsy and Shopify's Privacy Policies on their respective websites.

- We use namecheap to provide us with reliable hosting and SSL (Secure Sockets Layer), which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. You can read namecheap's Privacy Policy on their website.

- We use Mailchimp to process newsletter subscriber data. When you sign up to receive newsletter updates from us, your Personal Data is transferred to and processed by Mailchimp; this includes the collection and storage of your Personal Data, and the transfer of it to certain sub-processors contracted by MailChimp to perform certain critical services, such as helping Mailchimp to prevent abuse. You can read Mailchimp's Privacy Policy on their website.

- We use Etsy and PayPal to safely and securely process credit card payments. You can read their Privacy Policies on their respective websites.


Cookies
- Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer, laptop, or mobile media device's hard-drive for record keeping purposes.

- The use of cookies helps us provide you with a smooth shopping experience. We also use cookies to enable certain features of the Site to better understand how you interact with the Site and to monitor aggregate usage by Foamy Wader users and web traffic routing on the Site.

- We also make use of persistent cookies which stay on your computer, laptop or mobile media device after you have gone offline. Persistent cookies can be found in your browser's cookies folder and remain there after you have gone offline.

- We do not link the information we store in cookies to any personally identifiable information provided by users

- We may collect personal information about how you use the Site including traffic data, location data, weblogs, other communication data, and the resources that you access or use.

- You may refuse to accept cookies by activating the settings on your browser which allows you to refuse the setting of cookies. You can learn how to do this by accessing the 'Help' function on your bowser. However, if you select this setting, you may be unable to access certain parts of the Site or discover that you have reduced functionality whilst using the Site. Unless you have adjusted your browser setting so that is will refuse cookies, our system will issue cookies when you log on to the Site.

- Please be aware that if you visit our Site after clicking a link on another website, you should note that we do not have any control over the cookies used by the operator of that website.

- For more information on cookies, please visit the Information Commissioner's Office (ICO) cookies information page here.


Security
Rest assured we do everything possible to keep all personal information as secure as is humanly possible, but no method of transmission over the internet, or method of electronic storage, is 100% failsafe. Although we do our best to protect your Personal Data and use industry standard procedures and security features to try to prevent any unauthorized access by a third party, we cannot guarantee the security of your data transmitted to our Site. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using a secure socket later technology (SSL). You accept that any transmission of your Personal Data is done at your own risk.


Your Rights
- If you are an EU citizen, in accordance with GDPR, you can request information about the Personal Data that we hold about you, what we use the Personal Data for and who it may be disclosed to.

- You can also request that we correct Personal Data that is inaccurate or incomplete, as well as erase Personal Data for marketing purposes.

- All of these requests may be forwarded to foamywader [!at] gmail.com

- If you wish to unsubscribe from newsletter communications, you can do so via links found at the bottom of the relevant communication, or you can email us and we will manually remove your information.


Retention Period
We will retain certain Personal Data in respect to financial transactions for as long as the law requires us to for tax or accounting purposes (which in the USA may be up to 7 years after a particular transaction).


Contact
If you have further queries or requests relating to how we use Personal Data, please email us foamywader [!at] gmail.com