folditcreations

Purchases may be eligible for refund or exchange within 30 days of purchase. Items must be returned undamaged with original packaging and all additional shipping costs are the responsibility of the buyer.

Refunds are for the retuned undamaged items only. The cost of shipping is non-refundable and varies by region. Shipping costs are deducted from the total cost of the item refunded.

In the event that an item does not arrive and confirmed lost, refunds will be issued no earlier than one month after the shipping date as sometimes things arrive later around busy times of the year and we want to ensure that the item is indeed lost and not just late. We do not offer refunds on delayed or stolen (marked as delivered) mail as this is beyond our control.

If you did not receive your order, for reasons such as lost mail etc. and you request that I send a replacement item, this is order is no longer eligible for refund if it also does not show up. When the original package does not arrive, the buyer has the option of a full refund or to request an item resend. In cases where in the second package also does arrive FoldIT Creations is not required to issue a full refund as the second attempt voids any possibility of a full refund. Partial refunds may be available on a case to case basis, but only on the item cost, not shipping costs.
FoldIT Creations is not responsible for mail delivered to a wrong address as input by the customer. We trust that the customer has provided us with the correct information to get the item to them. If the item is sent to an incorrect address and it is the fault of FoldIT, we would be happy to correct our mistake and ship out new replacements.

Credit Card, Visa Debit, Paypal

Cancellations will be subject to a non-refundable $5 cancellation fee.

***PLEASE READ CAREFULLY
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***SHOP UPDATE APRIL 2020: Please note that due to the COVID-19 crisis I will only be shipping US an I'NTL packages once a week due to the recommendations by the Canadian Government to stay home and limit time outside. Canadian mail will be shipped more often as there is a post box next to my building.***

Processing time:

Usually 1-3 business days. If your item is needed by a specific deadline, please communicate this to me so I can meet your expectations.

Estimated Delivery Times:

Canada Regular Mail: 2-10+ Business Days (Canada Post untracked with no guaranteed delivery date)

Canada Expedited Tracked Upgrade: 1-4 Business Days (tracked and insured)

United States: 2-3 Business Days (tracked with USPS)

International: 6-10+ Business Days (up to 21 business days to far reaching places such as Australia, NZ and South Africa, especially around the holidays).

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Tracking:

United States:
Unless otherwise requested, all orders to the US orders are shipped with USPS first class airmail and tracking will be provided. No signature required and item is NOT insured for losses or damages. FoldIT Creations is not responsible for lost or stolen mail, or mail delivered to an an incorrect address as input by the customer. Once mail has been marked successfully delivered by USPS it is out of our hands. We cannot be held responsible for stolen mail that has been marked delivered as it is the customers responsibility to ensure their mailbox/ mail drop off spot is secure. If you would like to add insurance or signature required to your order please contact me before purchase as it includes an additional cost.

Canada:
Please note that Regular Canada Post shipping does NOT include a tracking number. If you would like another form of shipping (Xpress post, FedEx, etc.) please message me before purchase or choose the expedited with tracking from the shipping upgrades. We strongly suggest upgrading to expedited shipping to ensure swift delivery for time sensitive purchases. FoldIT Creations is not responsible for delayed or lost mail items that are shipped untracked with regular post.

International:
All international shipping will be posted via USPS First Class International Mail 6-10+ Business days to destination. Please note this can be longer around the holidays so time your purchase with an adequate buffer time to allow for delays.

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Additional VAT & Customs Fees:

Please note that some purchases will require additional duties and taxes upon pickup or arrival at the destination country.

Custom fees and taxes vary from country to country and are the full responsibility of the purchaser.

FoldIT Creations is not responsible for any additional import/ custom fees. Please check with your countries customs policies for further information.

Thank you! :)

Custom Orders: If you don't see what you are looking for in my etsy shop please message me about a custom order. I would be happy to take your ideas and turn them into reality.

Please allow at least 24 hours for quotes on custom orders.

FoldIT Creations respects the privacy of its customers. No information shared in a transaction via Etsy (ie. email, mailing address, etc) will be used for anything other than dispatching the transaction or contacting the buyer regarding an order placed.

All shared information is completely protected by FoldIT Creations and will not be used on mailing lists, for advertising purposes or shared with any third parties.

At the buyers request, FoldIT Creations promises to remove all shared private info provided during a transaction, once the transaction has been completed.

For further questions or inquiries, please feel free to contact us.