folkloreyarn's Shop Policies
Hello and welcome to Folklore Yarns. Here you will find hand-painted, high quality yarns, handmade knitting accessories and original patterns. I am passionate about knitting, and about creating superior products for the passionate knitter! I love to knit with these yarns, and I hope you will too :)
Payments accepted through PayPal. Sorry, no personal cheques. I will ship your order once payment is received.
Items in stock will ship within 2-5 days of receiving payment. If you have requested a custom item or additional skeins in a particular colourway, shipping may take a few days longer. I use Canada Post and will always select the fastest way to ship your order (ie., for international shipping, I choose air mail). All orders will be securely packaged in a cushioned envelope. If you would prefer to have a different shipping method, I will try to accommodate it, with the customer covering the additional cost.
*A note on Everywhere Else shipping costs. This is approximate- I will refund you any difference if the shipping is less than $20.00
Refunds and Exchanges
If you need to return an item, please contact me within 2 days of receiving it; I will refund you the cost of the order, minus shipping fees. You are responsible for return shipping fees. If you are returning yarn, the skein must arrive in its original condition (ie not in a ball, with the label still intact, no perfume, cigarette smoke odour, etc). There are no returns on custom orders.
Additional Policies and FAQs
For custom orders, please allow up to 2 weeks for completion and shipping. Pricing on custom orders will reflect the pricing of similar items already in my shop.
Last Updated October 22, 2015