I accept payment from paypal.

1. All the item(s) will be shipped via:
*FedEX express shipping
=>Buyer will be able to get the order within 2- 5 days.
=>Not applicable to PO Box and APO Address as all express mail and packages need to be signed for upon delivery. You can check whether your address falls under this category here:
https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

2. A convo will be sent to you after I receive your order, asking for your telephone numbers, as it is required for courier delivery to contact you to AVOID SHIPMENT DELAY OR DELIVERY EXCEPTION. I promise to treat this piece of information as confidential and will not use it for any other purposes.

*Regular Malaysia register Post airmail (Currently not available)
=>Tracking number will be provided. Time taken for delivery varies:
:: in USA & Canada : 10-21 days
:: Elsewhere : 8-15 days
=>International shipping would take up to 21 days, depending on your local post office traffic.

3. Order from Mexico, Russia, and shipping directed to P.O.BOX , APO BOX address, will be shipped with regular mail, time taken for delivery is about 4 - 8 weeks.

4. To buyers from England and EU countries, please take note that:
=>Import duty may be imposed on the merchandise, so please buy at your own risk. It's the buyer's responsibility to pay for the customs taxes, any demand for refund due to that reason will not be entertained.
=>If you regret the purchase, kindly contact me to cancel the order and issue a full refund before I ship out the merchandise. A refund demand will not be entertained after the item(s) is shipped, under the circumstance where customs taxes is imposed.
=>For more information on import taxes and duties, kindly refer to the articles below:

(1) How Buyers are Informed of Potential Taxes and Duties
https://help.etsy.com/hc/en-us/articles/360000337687-How-Buyers-are-Informed-of-Potential-Taxes-and-Duties?segment=selling

(2) Custom Duties and Import VAT
https://help.etsy.com/hc/en-us/articles/360036867914-Custom-Duties-and-Import-VAT?segment=selling#h_ea0de0f6-e067-47a7-8f52-00a530ffc5da

(3) Who Pays For Customs Fees?
https://help.etsy.com/hc/en-us/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping

5. Buyers from US, AUSTRALIA, NORWAY & NEW ZEALAND need not worry about the import tax or duty. Etsy will include the tax in the buyer's total and remit to the tax authorities. I would also include a statement/receipt on the package for customs check.
:: AUSTRALIA::
=>Etsy will automatically include the tax (GST) in the buyer’s total where the goods are less than or equal to AUD$1,000. The buyer will pay the tax at checkout, and Etsy will be responsible for remitting it to the Australian Taxation Office (ATO).
:: NORWAY ::
=>Etsy will collect VAT of 25% on your order if the package has items less than 3,000 NOK. This amount will appear in the buyer's total during checkout.
:: NEW ZEALAND ::
=>Etsy will collect a 15% GST on your order and remit it to the New Zealand Inland Revenue Department.
***For more information, kindly refer to the article below:
https://help.etsy.com/hc/en-us/articles/360036867914-Custom-Duties-and-Import-VAT?segment=selling#h_ea0de0f6-e067-47a7-8f52-00a530ffc5da

6. I will not be responsible for item(s) returned due to incorrect address provided. Please make sure your address is correct before you checkout.

7. Under the circumstance where the item(s) get lost, buyer have the options to: (a) request for a full refund, or (b) getting a new one from me.
=>For batch purchasers/wholesalers (at least 10 items in one order), if your items get lost during shipment, I will only pay your loss by half. For example, if you purchase 10 items in total, I will ship 5 items back to you (shipping fees are excluded).

{REFUND POLICY}
1. All the item(s) are 100% handmade and are not scheduled to be shipped for a tight timeline. If you need the item(s) in hurry, please contact me first so that I can make an arrangement.

2. Under the condition where you didn't notify me for speedy shipment, and the item(s) arrived later than your expectation, demand for refund will not be entertained.

3. If the order has requested to be shipped faster, but didn't deliver after 14 days, a partial refund will be made.

4. Request for a full refund will only be accepted under the condition where the item(s) is damaged (losing its function and unusable) or lost.

5. If you regret the purchase, kindly contact me to cancel your order and issue a full refund before I ship out the merchandise.

6. Once the item(s) is shipped, and under the condition where customs taxes is imposed, a request for refund will not be entertained.

7. Generally, the amount of refund is subjected to the price of the product solely.