FoodAllergyAwesomene

FoodAllergyAwesomeness Privacy Policy
Last updated Sept. 17, 2022.

It is important to me that you are happy with your purchase and I will do my best to resolve any issues.
All sales are final.*DO YOU ACCEPT RETURNS, EXCHANGES, OR ALTERATIONS AFTER DELIVERY?
Due to the handmade / custom nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
*DO YOU OFFER REFUNDS UNDER ANY CIRCUMSTANCES?
There are no refunds since every item is handmade / custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.
*WHAT IF MY PACKAGE IS DELAYED/LOST IN TRANSIT OR STOLEN?
Food Allergy Awesomeness is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
*WHAT IF I DON'T RESPOND TO MY PHOTO PROOF?
If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.
*IF A SALE STARTS AFTER I PLACE MY ORDER WILL YOU REFUND THE DIFFERENCE?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after your order we do not go back and refund all previous customers that 10% off amount.
*WHAT IF MY ITEM IS RETURNED TO THE SENDER/SELLER AFTER IT'S SHIPPED?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
*WHAT ARE THE CARE INSTRUCTIONS FOR CLOTHING ITEMS?
For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design.
*WHAT ARE THE SIZING DETAILS FOR CLOTHES?
What if it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.
*FOR DIGITAL DOWNLOAD PRODUCTS - DO YOU ACCEPT RETURNS OR CANCELLATIONS?
Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.
*MY ORDER DID NOT REACH ME ON TIME. CAN I RETURN IT?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. Due to the handmade / custom nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery.