fossdesign

creative | affordable | unique

Lichfield, United Kingdom · 594 Sales

fossdesign

creative | affordable | unique

Lichfield, United Kingdom 594 Sales On Etsy since 2010

5 out of 5 stars
(158)

Shop owner

Kristen

Contact

Announcement   Hello and welcome to Fossdesign, we offer creative, affordable graphic design!
** Please see below for current studio timescales**

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Timescales:
ALL design projects are next started week commencing 3rd May 2018.

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At Fossdesign you'll find a unique selection of carefully designed, unique branding options alongside a fantastic selection of budget friendly 'ready-made' brands. Our goal is to make the design process as simple and straightforward as possible, offering a friendly service, going that extra mile to give your project a uniquely personal touch.

With over 15 years of design experience, we would love to chat with you about your next project!


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We thought you may like to read a few kind words from some of our happy customers!

"Super dooper service, great to work with - patient and knowledgable and most of all I love the finished result! Look forward to working together again!"

"A wonderful and talented seller. Cannot fault her service and skills. Thank you for everything."

"Absolutely one of my favorite etsians to work with! She knew exactly what I wanted first time around!! Thank you so much for your wonderful work :)"

"This was one of the most enjoyable purchasing experiences. This seller is not only professional, but a joy to work with!"

"Kristen is a joy to work with. She did my logo, which i'm very very happy with (not to mention, get a lot of compliments on). She is to the point and if you have any questions, always happy to explain to you :) I appreciate her professionalism and definitely would goto her again! totally worth it!!!"

"Kristen is absolutely Wonderful to work with. Very professional, great communications, she did everything we asked and more. I love her work, I cannot recommend more highly."

Announcement

Last updated on Apr 27, 2018

Hello and welcome to Fossdesign, we offer creative, affordable graphic design!
** Please see below for current studio timescales**

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Timescales:
ALL design projects are next started week commencing 3rd May 2018.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


At Fossdesign you'll find a unique selection of carefully designed, unique branding options alongside a fantastic selection of budget friendly 'ready-made' brands. Our goal is to make the design process as simple and straightforward as possible, offering a friendly service, going that extra mile to give your project a uniquely personal touch.

With over 15 years of design experience, we would love to chat with you about your next project!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


We thought you may like to read a few kind words from some of our happy customers!

"Super dooper service, great to work with - patient and knowledgable and most of all I love the finished result! Look forward to working together again!"

"A wonderful and talented seller. Cannot fault her service and skills. Thank you for everything."

"Absolutely one of my favorite etsians to work with! She knew exactly what I wanted first time around!! Thank you so much for your wonderful work :)"

"This was one of the most enjoyable purchasing experiences. This seller is not only professional, but a joy to work with!"

"Kristen is a joy to work with. She did my logo, which i'm very very happy with (not to mention, get a lot of compliments on). She is to the point and if you have any questions, always happy to explain to you :) I appreciate her professionalism and definitely would goto her again! totally worth it!!!"

"Kristen is absolutely Wonderful to work with. Very professional, great communications, she did everything we asked and more. I love her work, I cannot recommend more highly."

Kristen

Contact shop owner

Kristen

View all 135 items

Reviews

Average item review
5 out of 5 stars
(158)
Ariel Boyd

Ariel Boyd on Mar 5, 2018

5 out of 5 stars

Kristen was absolutely amazing I literally am overjoyed with what she created! She's done my entire branding for my business and now I plan to work with her on my marketing! I couldn't be happier with her work and timeliness. She was so professional and really helped to bring my logo to life from what I wanted! You won't be disappointed!

karen wheeler

karen wheeler on Feb 23, 2018

5 out of 5 stars

I have to rate Kristen at fossdesigns as five star- such a talented designer. Great customer service, nothing is too much trouble. Professional and reliable service, excellent value for money.

View all 158 reviews

About

What We Do

SOME OF OUR SPECIALITIES INCLUDE:

– custom logo designs and business branding, unique, just like you!
– cohesive brand development
– custom illustration and surface pattern
– marketing materials and all printed materials
– professional design advice for both print and web


SOME OF THE LOVELY PEOPLE WE WORK WITH:

We love to work alongside business owners and entrepreneurs who want their project (however large or small) to stand out! We strive for creative designs, uniquely personal and throughly professional. Here are just a few of the businesses we work with:

– photographers
– event planners
– boutique fashion / stylists
– fine artists
– interior designers
– hair and make-up artists
– authors
– jewellery designers
– e-commerce start up’s
– home bloggers
… plus many, many more.!


WHAT'S IN A NAME?
Fossdesign started up it's design 'engine' back in the depths of a cold winter in 2010. We thought it essential to draw on our experience and knowledge of over 15+ years in the field of graphic design! The word 'Foss' we believe, originates from old norse, Icelandic in this instance meaning waterfall. As Scandinavian surface pattern, teamed with vintage colours inspire much of our work, we saw it an absolutely befitting brand name!

Around the web

Shop members

  • Kristen

    Owner, Designer, Retro Lover

    Hello! My name's Kristen, I live and work in the U.K and am the proud owner / founder of Fossdesign.

Shop policies

Last updated on October 27, 2017
Here at Fossdesign we offer unique and creative work at sensible prices.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Check
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
How we Work
At Fossdesign we pride ourselves on our design diversity, creativity and strive to operate a happy and friendly business. We want you to have a truly enjoyable design experience, and stress we never, ever, put anything other than 100% into each and every project we undertake!

Refund Policy & Cancellations.
Cancellations are only considered if the request is made within 12 hours of placing your order. If you happen to change your mind, please not to worry, but be sure to notify us as quickly as possible.

Refunds or cancellations after 12 hours of placing an order are not possible due to the fast paced nature of the services I provide. If for any reason I am unable to complete the design (due to an emergency situation) rest assured your payment will be refunded in full.

If during the project we don't hear from you for 30 days, we will treat your commission as completed. We will always try to contact you via easy convo / e-mail at least 3 times in this timeframe. Should you require to postpone your project, please contact us and we can advise on schedulling.
Payment
Thank you for taking the time to carefully read our shop policies, we pride ourselves on great customer communication and an honest, transparent way of working. If you need further advice or information before purchase please do not hesitate to contact us.

Fair Pricing Policy
Fossdesign reserves the right to their change prices at any time without notice.
If you have commissioned artwork prior to any alteration in our pricing structure, this WILL NOT be subject to the increase, but it may effect subsequent commissions.

Quotations & Estimates
All Fossdesign quotations, are via email or ETSY convo and are strictly valid for 14 days only after the date of issue.
Shipping
Shipping & Delivery
All proofs and mock-ups are delivered according to our current timescales ( please see our shop announcements, below our shop banner )

Business Hours:
Monday - Friday 8.00am - 4.00pm (GMT)

All digital artwork files will be sent via e-mail, (to your ETSY registered email address). If artwork exceeds a regular inbox capacity, we will send files using a free online file upload service such as wetransfer.com
Additional policies and FAQs
FAQ's
A list of frequently asked questions! If you require advice on something that's not touched on below, just let us know!

HOW LONG WILL IT BE UNTIL I RECEIVE MY DESIGN PROOF?
For timescales we kindly ask you to take note of our shop announcement before ordering ( this can be found under our shop banner). This gives an indication of our current turnaround times. All artwork, both custom and pre-made will be scheduled into our studio workload, and always endeavour to meet your deadlines.


HOW DO WE SCHEDULE IN ARTWORK?
All artwork is scheduled into our studio based on our current workload. Subsequent artwork revisions are then scheduled in and again clearly communicated throughout the design process.
We do our utmost to meet all our project deadlines but please note we cannot be held responsibility for a change a project's complexity, the re-scheduling of deadlines, software / computer downtime due to malfunction, or illness.


WHAT IS THE PROCESS FOR CUSTOM DESIGNS?
Step One:
We will contact you to discuss your project. A simple briefing questionnaire (designed to help us create artwork) will be sent to you via ETSY convo / e-mail. This helps us gain a better understanding of your design requirements

Step Two:
Once the completed, we will then begin working on design within the timescales previously communicated.

Step Three:
You receive their design concepts via email/ETSY convo

Step Four:
You provide feedback on your design and have the chance to revise / amend accordingly.
Please note: All revision(s) time is clearly communicated within our ETSY listings.

Step Five:
Artwork is re-proofed / amended accordingly until the design is approved. At this stage we will send you your 'master artwork files'.


NON CUSTOM DESIGNS:
For those purchasing non custom items such as Pre-made Small Budget Logos, simply let us know your 1 x colour choice and Business wording in the form of an ETSY convo or 'note to seller.


WHAT IS THE ARTWORK REVISION PROCESS?
Each of our listings clearly states the maximum number of revisions included in its list price. These clearly state the maximum time allocated to them as a whole. ( e.g. 2 sets of revisions or up to 30 minutes of extra design time if required).


WHAT CONSTITUTES A REVISION?
A revision is an amendment or change to a custom design in terms of its colour, font, wording, tagline information, general layout or size. This gives you the opportunity to refine your design until you are happy. A revision is an amendment(s) to the one preferred design concept only in the case of there being multiple designs proofed.


WHAT IS 'FAIR' TO EXPECT IN DESIGN REVISIONS?
Given the wholly subjective nature of our business, we have to use our discretion in terms of time spent on amendments for any design we produce. If we deem your revisions, request us to revise a design so that is to be 'so far removed' from what you originally briefed (and as such we moved forward and designed as a concept for you) it will incur an extra charge. The amount of extra revision design time per project is maximum time spent.


WHAT HAPPENS IF I USE MY REVISIONS BUT STILL WOULD LIKE TO MAKE ADDTIONAL CHANGES?
If you use up your revision time on any project, you can easily 'top-up- using this listing.
https://www.etsy.com/listing/121386695/additional-design-revisions-by?


WHAT'S THE DIFFERENCE BETWEEN A PRE-MADE. OOAK (ONE OF A KIND) AND CUSTOM LOGO?
Pre-made and OOAK designs, are 100% professionally designed logos, created with pre-determined fonts and layouts of our choice. You simply change the business name and tagline to suit your needs, adding a unique colour palette of your choice. They are an amazing 'small budget' option that give truly professional results.

The only difference between Pre-Made and OOAK design is that Pre-Made designs will be
re-listed and re-sold indefinitely, yet OOAK designs will only be sold once.


YOU LOVE THE DESIGN, BUT WOULD PREFER A DIFFERENT FONT?
Easy! Additional font changes for small budget and OOAK logos, can be purchased using this listing: https://www.etsy.com/uk/listing/158935136/logo-design-font-change-for-ooak-or-pre?ref=shop_home_active_14

THE ARTWORK APPROVAL PROCESS:
All artwork must be FULLY approved by you (in the form of an email/ESTY convo response) before final artwork files are created emailed to you. We politely ask you to CAREFULLY check all spelling / grammar / punctuation, word placement, general imagery and layout on your final artwork proofs to ensure that everything exactly as you want it BEFORE you give final approval and we create your final master files.


REVISIONS AFTER THE CREATION OF FINAL MASTER FILES
If amendments are needed after the creation of your final master files, we will inform you of the costs to do so.


HOW WE SEND YOUR MASTER ARTWORK FILES:
We send all master artwork files via e-mail to your ETSY registered email address unless otherwise stated. If files exceed your inbox limit they will be sent via free file upload site wetransfer.com.


HOW CAN I ENSURE SAFE STORAGE OF MY MASTER ARTWORK FILES,
We recommend that all master artwork files we send are backed up on to an appropriate and secure external storage device or disc.


THIRD PARTY INVOLVEMENT
We will not be held in anyway responsible for third party errors - typographical or otherwise, design inconsistencies or colour variations in any on-screen / printed item(s) by the you the client, or by any third party. We highly recommend for print based items that you fully check all supplied 'proofs' either by means of a physical / digital proof before you purchase.
We will not be responsible for loss, corruption of your files or by any third party artwork intervention.


COUPON CODES AND SPECIAL OFFERS
We offer coupon codes and special offers across our shop. Coupon codes / discounts cannot be refunded or reimbursed. e.g. If you fail to correctly apply a coupon code at checkout. Coupon codes, are clearly marked in our shop announcements. All our Sale items have been previously listed in our ETSY shop at a higher price. The sale price is final, and not subject to further discounts by means of discount codes or otherwise.


COMPANY POLICY:
Fossdesign reserves the right to refuse to commit to any project that we may judge as unfit due to content or otherwise. All imagery / text supplied MUST be the clients own or licensed for use by the client. Fossdesign cannot be held in anyway responsible for breach of copyright or any other right caused by reproduction of materials supplied by the client.

More information

Last updated on Aug 4, 2017
Frequently asked questions

Custom and personalised orders

We love custom orders! If you can't find the exact item in our shop just let use know and we'll set up a custom listing for you.