fossdesign

creative | affordable | unique

Lichfield, United Kingdom · 531 Sales

fossdesign

creative | affordable | unique

Lichfield, United Kingdom 531 Sales On Etsy since 2010

5 out of 5 stars
(145)

Shop owner

Kristen

Contact

Announcement   Creative and affordable graphic design, whatever your business!

Please enquire for current lead-times for bespoke work.

❤️ We thought you may like to read a few kind words from some of our happy customers!

"Super dooper service, great to work with - patient and knowledgable and most of all I love the finished result! Look forward to working together again!"

"A wonderful and talented seller. Cannot fault her service and skills. Thank you for everything."

"Absolutely one of my favorite etsians to work with! She knew exactly what I wanted first time around!! Thank you so much for your wonderful work :)"

"This was one of the most enjoyable purchasing experiences. This seller is not only professional, but a joy to work with!"

"Kristen is a joy to work with. She did my logo, which i'm very very happy with (not to mention, get a lot of compliments on). She is to the point and if you have any questions, always happy to explain to you :) I appreciate her professionalism and definitely would goto her again! totally worth it!!!"

"Kristen is absolutely Wonderful to work with. Very professional, great communications, she did everything we asked and more. I love her work, I cannot recommend more highly."

Announcement

Last updated on Jan 12, 2017

Creative and affordable graphic design, whatever your business!

Please enquire for current lead-times for bespoke work.

❤️ We thought you may like to read a few kind words from some of our happy customers!

"Super dooper service, great to work with - patient and knowledgable and most of all I love the finished result! Look forward to working together again!"

"A wonderful and talented seller. Cannot fault her service and skills. Thank you for everything."

"Absolutely one of my favorite etsians to work with! She knew exactly what I wanted first time around!! Thank you so much for your wonderful work :)"

"This was one of the most enjoyable purchasing experiences. This seller is not only professional, but a joy to work with!"

"Kristen is a joy to work with. She did my logo, which i'm very very happy with (not to mention, get a lot of compliments on). She is to the point and if you have any questions, always happy to explain to you :) I appreciate her professionalism and definitely would goto her again! totally worth it!!!"

"Kristen is absolutely Wonderful to work with. Very professional, great communications, she did everything we asked and more. I love her work, I cannot recommend more highly."

Kristen

Contact shop owner

Kristen

Pre-made OOAK Logo by Fossdesign
$64.15
Custom 1 Logo Design Package
$211.70
Professional Pre-made Logo and monogram graphic
$44.91
Professional Pre-made Logo
$38.49
View all 122 items

Reviews

Average item review
5 out of 5 stars
(145)
Tina Giuntini

Tina Giuntini on Sep 28, 2016

5 out of 5 stars

Fabulous work. Really listens to the client and provides clear and concise information.

View all 145 reviews

About

Creative | Affordable | Unique

Fossdesign started up it's design 'engine' back in the depths of a cold winter in 2010. We thought it essential to draw on our experience and knowledge of over 10+ years in the field of graphic design, to pass on professional design and artwork.

We are now delighted to be really following our dream, to create professional graphic design, that's not only super creative, but above all affordable and unique!

So, what's in a name?
The word foss we believe, originates from old norse, Icelandic in this instance meaning waterfall. As Scandinavian surface pattern, teamed with vintage colours and design inspire much of our work, we saw it an absolutely befitting brand name! Welcome to Fossdesign!

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Shop members

  • Kristen

    Owner, Designer, Retro Lover

    Hello! My name's Kristen, I live and work in the U.K and am the proud owner / founder of Fossdesign.

Shop policies

Last updated on March 31, 2016
Here at Fossdesign we offer unique and creative work at sensible prices.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Check
  • Other Method
Payment
Thank you for taking the time to carefully read our shop policies, we pride ourselves on great customer communication and an honest, transparent way of working. If you need further advice or information before purchase please do not hesitate to contact us.

Fossdesign.

★ Payment Methods ★
Please note that all payments must be received in FULL prior a project commencing

Fossdesign happily accepts the following payment methods:

Paypal - Made payable to kristen [!at] fossdesign.co.uk
You do not need a Paypal account in order to purchase, you can pay with your credit card through the Paypal website.

UK cheques - Made payable to Kristen Lockley
IBAN Bank transfers - Full details available on request

We apologise to out International customers wishing to pay by cheque but we are only able to except and cash UK cheques.

★ Cheque Clearing ★
Please note that all payments must be received in FULL prior a project commencing, and as such concepts will not be sent until payment has been received and / or cleared.

★ Cancellation / Cooling Off Policy ★
We offer all ETSY clients a cooling off period of 24 hours - this is put in place if you happen to change your mind about your project.

Firstly, please don't panic, we are here to help, but please be mindful that we operate a fast paced, and time sensitive business, so please be sure to notify Fossdesign within 24 HOURS of your purchase and BEFORE any design work is started to qualify for a full refund. If work has started we will contact you to discuss the matter further.

★ Fair Pricing Policy ★
Fossdesign reserves the right to their change prices at any time and without notice.
If you have commissioned designs/artwork from Fossdesign prior to any alteration in our pricing structure that artwork commission WILL NOT be subject to the increase, but it may effect subsequent commissions. We operate a fair pricing policy.

★ Quotations & Estimates ★
All Fossdesign quotations, via email or ETSY convo are strictly valid for 14 days only after the date of issue. All quotations, estimates and tenders are based on current prices and are subject to amendments, this is to cover subsequent change to design complexity, artwork amount or otherwise. All prices are clearly communicated throughout your design project, keeping you informed of ALL costs.
Shipping
★ Shipping & Delivery ★
All digital artwork files and artwork will be sent electronically, via email. Or via an online file upload service such as mailbigfile.com if your artwork files happen to exceed your mail limit capacity.

Fossdesign will always email to your email address registered to your ETSY account unless instructed otherwise.
Refunds and Exchanges
★ How we Work ★
At Fossdesign we pride ourselves on our design diversity, and creativity and strive to operate a happy and friendly business. We want you to have a truly enjoyable design experience, and stress we never, ever, put anything other than 100% into each and every project we undertake!

We carefully analyse all our clients ensuring we have a good 'design match', this is critical for both parties, based on the most part from our design brief questions. If the highly unusual situation arises where we feel we are not in anyway suited in terms of 'creative style' we will inform you immediately to reconsider your options.

★ Refund Policy ★
If you happen to change your mind, not to worry, but please be sure to notify Fossdesign ** within 24HOURS of purchase and BEFORE ** the first round of concepts are sent for a full refund. (See 'cooling off period' in our statement policy)

We must clearly state that Fossdesign offers absolutely **no refunds** after any design work has commenced.
Additional policies and FAQs
★FAQ's★

★ How long will it take for me to receive a design proof?★
We kindly ask you take note of your shop announcement before ordering as this gives you an indication of how long our current turnaround times are, and a good idea how long it will take to proof your job. All artwork, both custom and pre-made designs must be scheduled in to our current studio workload.

★How does the Design Process Work After Purchase? ★
After purchasing Custom Logo / Design Work from Fossdesign the simple easy to follow design process will be executed as per the details listed below:

Step One:
A simple questionnaire designed to help us create your brand / logo / other design item will be sent to you via email or Etsy Convo this is the foundation of a Fossdesign brief.

Step Two:
Once the completed questionnaire is returned via email or Etsy Convo Fossdesign will then begin working on design concept(s) - within the timescales previously communicated. Fossdesign always ensures all parties are aware of deadlines and project timescales, factoring in their current workload commitments.

Step Three:
The client will then receive their design concepts within in the agreed timescales

Step Four:
Client revises concept(s) / designs / artwork, providing fossdesign with feedback.
Please note :All revisions sets/rounds are clearly communicated within the Etsy listing for both parties to view.

Step Five:
Once all artwork is proofed and design concept(s) approved, Fossdesign will send the client master files for print and web use via email.

Non Custom Items
For those purchasing other items such as OOAK and Budget Logos, simply let us know your 1 x colour choice and Business wording in the form of an ETSY convo or 'note to seller'.

★ How do I revise / amend my logos / artwork ★
Each Fossdesign listing clearly states the maximum number of revisions sets/ rounds included in it's list price. These are "X' amount of revisions sets and clearly state the maximum time allocated to them as a whole.

Here is a quick glance guide

Bespoke Custom Logo Packages **4**
Bespoke Illustrative Logos Packages **4**
OOAK Logos **Logo listed as is, 1 revisions to wording and colour only**
Small Budget Logos **Logo listed as is, 1 revisions to wording and colour only**
Business Cards **1**
Facebook/ Blog/ Website Banner **1**
Watermarks **1**
Custom Work **agreed with client**

★ What is a revision set/round and can I have additional revisions if i'm still not happy? ★
A revision 'set' is an amendment or change to a custom logo design / bespoke logo design in terms of colour, font, wording, tagline information, layout and size. This gives you the opportunity to always refine one of your logo concepts (if there is a choice of more than one concept, only one favourite is adapted and amended) ... until you are fully happy.

A revision 'set'/round is an amendment to one logo at a time, if we negotiate to amend more than one logo at the initial concept stage as you are really unusual of your potential favourite, this obviously means your revision quota will be used up at a much faster rate.

★ What is 'fair' to expect in terms of design revisions?★
4 'sets' of revisions equates to roughly 2 hours of design work time spent in total, 1 revision set/round equating to 0.30 hour spent. - This is maximum. We kindly ask you to PLEASE READ the following in order to not be disappointed if we ask for further payment:

A revision set could in theory loosely translate to anything in terms of the overall look of that design, but we ask you to only buy on the basis that a revision set is going to be along the lines of.... "could you change the font to "XYZ", and make the graphic slightly larger and a little more magenta" for example.

At Fossdesign we have to use our discretion in terms of hours spent on any design, if your amends are asking us to amend the design completely different from what we initially offered as a 'concept', thus meaning the design is so far removed from the concept, that we deem it necessary, we will ask for extra payment charged at £25 per revision set as standard.

Each logo design package comes with a set amount of revisions, shown clearly in the listing however if you manage to exhaust all revisions, and you still would like to tweak your design you have the opportunity to purchase more, though our 'extra round of rivisions' listing found here: https://www.etsy.com/listing/121386695/additional-design-revisions-by?

★ What is the difference between Custom, OOAK, and a Small Budget Logos? ★
Fossdesign OOAK Listings and Small Budget , pre-made designs offer amazingly priced logo options. For this reason they come listed with pre-determined fonts and layout that you purchase 'as per the listing', only changing your business name, tagline and 1 x colour choice.

The major difference between Small Budget Logos and OOAK will be re-listed and re-sold indefinitely, where as OOAK will only be sold once to you.

Additional font changes for small budget and OOAK logos can be purchased at a
£10 / $15 charge. Included in these listings are your choice of 1 x colour palette choice. Additional revisions to your design proof are charged at £25 / $40

Custom Logos offer greater flexibility in terms of design, content, revision 'set' amounts and are bespoke to your exact wishes, never to be resold.

★ How do I Approve Artwork?★
All artwork must be fully approved by you the client, in the form of an email/ESTY convo response, before Master Artwork Files/Print Ready are created and finally emailed to you.

Fossdesign politely ask you to CAREFULLY check all spelling, grammar, punctuation, wording, imagery, composition and general layout placement on your final artwork files to ensure that everything is 100% perfect BEFORE approving any of your artwork files. Due to the nature of the design process even very minor previous amendments have may resulted in others areas of your artwork needing manipulation.

If the situation arises where amendments are needed to a file after this approval process we will inform you of our charges for re-supplying new artwork files via email.

We cannot and will not be held in anyway responsible for errors - typographical or otherwise, design inconsistencies or colour variations in any printed item(s) by you the client, at home or by any third party printer. Fossdesign highly recommends that you fully check all third parties artwork 'proofs' either by means of a physical 'hard copy' proof' or a digital (file emailed to you )before your job is finally printed to ensure you are happy with the results.

★ How we send your master / artwork files? ★
As previously mentioned, on full approval of your artwork files Fossdesign e-mails all files to your registered ESTY email address unless otherwise stated. We sadly cannot be held responsible for the loss, corruption or alteration from yourself or a third party with yout files once they are safely in the client possession.

Hard copies of all artwork on DVD are available on request, please convo / email kristen@fossdesign accurate current shipping packaging rates.

★ How can I ensure the 'safe storage' of my new Artwork files? ★
We always recommend that ALL final artwork and proofs we send throughout the designing stages are immediately backed up on to an external storage device or DVD/CD.

★ How do we back up our artwork? ★
Fossdesign backs up ALL artwork files on an half hourly basis, onto a state of the art back up system, keeping all amendments, concepts and master files for each and every project we undertake. We need to make you aware that however sophisticated our storage systems are, we cannot be held responsible for corrupt files due to computer / software failure, power outage, or Force Majeur, although it goes without saying that we do our utmost to minimise these events ever happening!

★ How do we schedule in work and estimate timescales?★
All initial artwork concepts are scheduled in on a time critical approach. Revisions and adjustments to ALL ARTWORK are scheduled in based on current workload, informing you of estimated turnaround times. All timescales for initial concepts and proofs are communicated in full, at the start of every design project with Fossdesign also clearly stating their workload and estimated timescales in their shop announcement section.

All our turnaround times listed are estimated and do not factor in excessive workload. We do our utmost to stick to given timescales but cannot be held responsibility for a change in complexity of a project, deadlines being moved forward by a client, software / computer downtime due to malfunction or illness.

★ May I have artwork urgently? ★
Rush orders (a turnaround of less than 24 hours or those that require us to schedule them into an already full workload) are happily accepted by Fossdesign! Sometimes things just have to be done quickly, right? Please contact Fossdesign prior to placing a rush order to ensure we have an appropriate amount of time in my schedule to complete your project. An additional fee of £50 will be applied as a one-off charge.

★ What are Fossdesign Coupons Codes, Sale Items and Special Offers?★
Fossdesign ETSY coupons / specials are one-off offers either specific to a product, client or across our whole shop in the form of money off savings.

We must stress that coupon codes and discounts amounts cannot not be refunded or reimbursed if you fail to correctly apply a coupon code at checkout. Fossdesign coupon codes, sales and one off 'offers' are ALWAYS clearly marked for you to happily take advantage of, and as such are available for a limited time only. This will always be stated in our shop header and welcome message. We reserve the right to remove offers or sales without prior notice and before the closing date if deemed necessary.

Your £5 off a £30 spend 'thank you' coupon is not to be used in conjunction with any other fossdesign offer, and cannot be used on items 'singular or combined' under the total value of £30 GBP.

All our Sale items have been previously listed in our ETSY shop at the higher price shown in the listing. The sale price is final, and not subject to further discounts by means of discount codes or otherwise.

★ What is the Fossdesign Company Policy?★
Fossdesign reserves the right to refuse to commit to any project that we may judge as unfit due to content or otherwise.

Photographs, images and text supplied by the client MUST be the clients own or licensed for use by the client. Fossdesign cannot be held in anyway responsible for any breach of copyright or any other right caused by reproduction of materials supplied by the client.

The copyright for all material provided by Fossdesign such as graphics, photographs and text, will remain the property of Fossdesign until full payment has been made.

Fossdeign is committed to protecting your privacy. Any information we collect from you is used only to process your order and to provide you with the best possible service. We NEVER pass your information onto third parties.