FotiniDesigns
Whitestone, New York
Shop policies
Last updated on
February 28, 2013
thank for visiting our shop. we strive to make all our customers happy. If there is soemthing we can do to better our offerings please feel free to leave us a note
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Refunds: Items can be refunded only if they arrive in damaged condition.
Must contact seller within 3 days of receipt to authorize return. Please email us to start the refund process, Fotinidesigns[at ] gmail {dot} com
Exchange: We will gladly exchange an item within 10 days of delivery, if item(s)
If you are not happy with the item for any reason contact seller within 10 days and we will try to rectify situation. Shipping costs are not refundable
**All custom orders are final sale. Custom orders can be cancelled within 24hrs of order being placed. Once we have into production cancellation is not possible. No exceptions
Please insure your items when returning, refund/exchange cannot be issued is if item is lost or damaged in transit
Must contact seller within 3 days of receipt to authorize return. Please email us to start the refund process, Fotinidesigns[at ] gmail {dot} com
Exchange: We will gladly exchange an item within 10 days of delivery, if item(s)
If you are not happy with the item for any reason contact seller within 10 days and we will try to rectify situation. Shipping costs are not refundable
**All custom orders are final sale. Custom orders can be cancelled within 24hrs of order being placed. Once we have into production cancellation is not possible. No exceptions
Please insure your items when returning, refund/exchange cannot be issued is if item is lost or damaged in transit
Payment
We accept paypal, and most major credit cards. etsy gift cards and etsy direct check out
No personal checks. Orders can be cancelled within 24 hrs of confirmation
No personal checks. Orders can be cancelled within 24 hrs of confirmation
Shipping
most items ship in 3-5 days unless otherwise specified. we ship from Queens, NY. USA
insurance available upon request. All items sent with tracking.
Note to international orders: Customersare responsible for international customs/taxing
insurance available upon request. All items sent with tracking.
Note to international orders: Customersare responsible for international customs/taxing
Additional policies and FAQs
We will gladly customize our designs. Language/words options. email us for possibilities.
We can also customize designs for wedding/ bridesmaid gifts, we may requires a swatch of dresses.
We can also customize designs for wedding/ bridesmaid gifts, we may requires a swatch of dresses.