FoxAndCactus

Original Hand Drawn Stationery!

Brisbane, Australia 155178 Sales On Etsy since 2016

5 out of 5 stars (62187)

FoxAndCactus

Original Hand Drawn Stationery!

Brisbane, Australia | 155178 Sales

All Items

Emma and Tom

Contact shop owner

Emma and Tom

Announcement    Make sure you check out our NEW WEBSITE for cheaper prices and full range of stock!

Processing times for orders are currently between 3-14 business days. Please keep this in mind when ordering as orders cannot be cancelled, combined, or modified once placed.

We aim to answer all customer service enquiries within 3 business days and operate on Brisbane (AEST) timezone.

**ALL Australian orders come with an upgrade to FREE priority shipping (non tracked) - or upgrade to a tracked option at the checkout!**
**We offer flat rate TRACKED shipping options for International orders!**

Average shipping times:
Australian orders: 2-14 business days
International orders: 5-35 business days

Stay updated on sneak peeks, giveaways, discounts, special events, and more by following us on our social media accounts:

VIP Facebook Group: https://www.facebook.com/groups/foxandcactus/
Instagram: https://www.instagram.com/foxandcactus
Facebook: https://www.facebook.com/foxandcactus/

We are currently unable to accept any custom requests for colour changes, layout changes, or custom designs. If you have a suggestion feel free to pop us a message, or post it as a suggestion in our VIP Facebook group. <3

Announcement

Last updated on May 31, 2019

Make sure you check out our NEW WEBSITE for cheaper prices and full range of stock!

Processing times for orders are currently between 3-14 business days. Please keep this in mind when ordering as orders cannot be cancelled, combined, or modified once placed.

We aim to answer all customer service enquiries within 3 business days and operate on Brisbane (AEST) timezone.

**ALL Australian orders come with an upgrade to FREE priority shipping (non tracked) - or upgrade to a tracked option at the checkout!**
**We offer flat rate TRACKED shipping options for International orders!**

Average shipping times:
Australian orders: 2-14 business days
International orders: 5-35 business days

Stay updated on sneak peeks, giveaways, discounts, special events, and more by following us on our social media accounts:

VIP Facebook Group: https://www.facebook.com/groups/foxandcactus/
Instagram: https://www.instagram.com/foxandcactus
Facebook: https://www.facebook.com/foxandcactus/

We are currently unable to accept any custom requests for colour changes, layout changes, or custom designs. If you have a suggestion feel free to pop us a message, or post it as a suggestion in our VIP Facebook group. <3

Shop policies

More information

Last updated on May 31, 2019
Frequently asked questions
Are there any active coupon codes?

If we have any active coupon codes they will be on our Instagram account or in our VIP Facebook group! Chances are if you can't see any active promotions, we don't have a code active! :)

Do you take custom orders?

Unfortunately we cannot offer any customisation on any listings in the store. This includes colour changes, a whole sheet of only one sticker, and customising kawaii girls. Making small changes like these is actually really time consuming, and we wouldn't be able to offer it without adding hundreds of hours to our processing times.

Messages about this are no longer answered as this answer is easily found here in our FAQ. Thank you! :)

Can I combine my orders?

To keep our processing times speedy we are currently unable to combine orders. Thank you for understanding!

COMBINING ORDERS DURING SALES: During sales and promotions we are not able to combine orders at all due to the high volume of orders. All requests for combining orders will be ignored to keep orders going out as quickly as possible!

Please note that we will NOT combine orders if you leave a note.

Where can I find the tracking for my order?

All international orders are sent with a tracking number and this can be tracked through DHL Global Mail with the number found on your order. Once your parcel reaches your destination country you will be able to track it with your local postal service (for example USPS once it reaches the US).

Australian orders will only have a tracking number if you purchase the TRACKED option!

When will my order arrive?

All of our stickers are made to order, please check our current processing times as they can vary depending on new releases/sales/etc.

Shipping estimates:

Australia: 2-14 business days
International: 5-35 business days (up to 8 weeks for untracked)

On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond our control.

We cannot be held responsible for items that do not arrive before a date you need them, unless it has been discussed prior to ordering. We clearly state our processing times as well as shipping times, so please keep this in mind when ordering.

What happens if my order never arrives?

To ensure your order arrives safely and on time, we recommend you purchase tracked shipping for your order. If you pick our standard postage option (without tracking) and your order goes missing, there is not much we can do and we unfortunately cannot be held liable.