Miranda Marquis on Sep 15, 2016
Received 2 days after purchasing! Thanks you so much! Lovely skirt too
lalibe on Sep 1, 2016
Beautiful dress, just as described! Thank you!
Atuel is an online women's vintage clothing retailer. Inspired by the forest and the sea around us, we are drawn to wearable, timeless pieces that work seamlessly into modern wardrobes. Atuel adheres strongly to the belief that vintage is the antidote to fast fashion. By choosing to reuse and resurrect, we say no to wastefulness and banality, and embrace the freedom to be ourselves.
At Atuel, we love well-made wardrobe staples and classic lines. We seek out fine labels, quality materials, and delight over handmade dresses that were built with love and attention so many decades ago. Every piece has a past, every stitch a story.
All items listed for sale are in very good condition unless otherwise specified. Any flaws or major repairs will be noted in the description. We don’t sell anything we wouldn’t wear ourselves.
All clothing items are laundered with the utmost care before listing for sale. I use products which are eco-friendly, good for sensitive skin, and safe for vintage fabrics.
Your purchase from Atuel will come neatly packaged, clean and ready to wear or use. Garments may need a bit of steam to get the wrinkles out after their travels.
We are happy to reserve items for up to one week. Layaway arrangements can also be made.
Please send us a convo with any questions or comments you might have. Thank you
Accepted payment methods
- Accepts Etsy gift cards
Which delivery services do you use?
Atuel ships via Canada Post. We offer free shipping on Canada/US orders over $150. International orders receive free tracked shipping on orders over $300. Enter code FREESHIP at checkout.
Within Canada, packages are shipped via Regular Parcel and Expedited Mail. Items are tracked and insured, and may take 2-10 business days to arrive, depending on your distance from Vancouver, BC.
US orders are shipped via Tracked Package and XPresspost. Items are tracked and insured, and may take 6-10 business days to arrive.
International orders are shipped via Small Package International Air Mail, unless otherwise specified, and may take 6-10 business days to arrive. This service is not tracked or insured, however we do obtain proof of shipment. Tracked and insured options, such as Tracked Package International, are available at a higher rate, and are required for higher value items.
How soon will you ship my item?
We aim to ship your orders within 1 business day, our business days being Monday to Friday, between the hours of 9-5 PST, excluding holidays.
How long will it take for me to receive my package?
Delivery is usually 6-14 business days, depending on how far apart we are from each other. Delivery may be delayed by your country's customs clearance. Any customs clearance charges and any applicable duties and taxes are the customer's responsibility.
Why am I having to pay extra fees when I pick up my package?
International items may be subject to customs fees, taxes and duties. As I'm sure you are aware, these fees are determined by your own country as they import your package, and are not bonus fees charged by Atuel.
When you fill out the customs declaration form, can you declare my purchase to be a gift and reduce the value of the item so that I am not charged any taxes by my country?
Sorry, no. We always make sure to specify that the items are "vintage" and "used" as secondhand items are in many cases not subject to duties and taxes. Please check with your country's customs clearance agency for additional information.
I want to buy one of your items, but I need it tomorrow. Can you get it to me?
Perhaps. We can generally arrange for overnight shipping within Canada and the US. Please convo to make arrangements.
Will you combine shipping?
With pleasure! If you purchase one or more items, you should be billed appropriately through the Etsy checkout system. If you have overpaid in shipping fees (and this goes for all purchases) we will refund the difference.
Any other questions? Please convo us or email info (at) shopatuel (dot) com
Refunds and Exchanges
-Please read the entire item description and look at all the photos.
-Please check the measurements provided against a similar garment you own that fits you well. If you have any questions, please ask before you buy.
-Please ask any questions that you might have, before you make a purchase.
That's it! You were going to do that anyway, right?
We will consider accepting returns on a case-by-case basis. Shipping fees are non-refundable. Items marked as final sale are, as you might guess, final sale.
Any questions, please feel free to ask.