FoxMountainSpindles' Shop Policies
Welcome to Fox Mountain Spindles!
I make all the items in this store by hand from domestic wood species that are sustainably harvested. I never use rare or exotic woods from questionable sources such as tropical rainforests. There are enough beautiful woods being sustainably harvested or salvaged here in North America.
Feel free to contact me with any questions you have about my products or my craft. I am also open to custom and wholesale orders.
Payment must be received in full before any order is shipped.
CURRENCY: Although I am a Canadian business, Fox Mountain Spindles accepts payments in USD to make it easier for the majority of our customers. For Canadian customers, we can both save on currency conversion if you contact me BEFORE making a purchase - I can invoice you in CDN dollars using PayPal but please contact me if you would like to go this route. Otherwise, you will be charged in USD.
TAXES: US and international customers will not be charged sales tax by Fox Mountain Spindles. When shipped individually, our drop spindles should not be subject to taxes, duties or customs fees upon delivery, however we cannot be held responsible for any such costs if they should occur. Orders of 2 or more drop spindles may be subject to customs fees, duties or taxes upon delivery - if this is a concern for you, contact me and we can figure out the best way to ship your order to minimize these costs. Canadian customers are subject to GST/HST according to the province to which the item is shipped. GST/HST will also be applied automatically to shipping costs for Canadian customers, as I must pay these costs at the post office when shipping to Canadian addresses. No taxes will be charged to US and International customers, as mentioned above.
CUSTOM/ WHOLESALE ORDERS: Contact me for details and we can work out a custom order arrangement. For orders of 3 or more drop spindles, I can give a customized shipping quote if you contact me - This could save you money and speed up your delivery time depending on the size of the order.
Items ship within 3 business days of receiving payment. To keep your shipping costs reasonable, I ship regular parcel post or US Small Packet Air, which requires between 5-10 business days for delivery. I can always ship faster, but you will have to contact me before making a purchase so that I can give you an accurate quote. Shipping within Canada and the USA is usually quite fast.
PACKAGING: I reuse cardboard, bubble wrap and other packing materials whenever possible. This helps keep shipping costs reasonable and also helps reduce waste.
INTERNATIONAL SHIPPING (Outside USA/ Canada): Shipping outside Canada and the USA is by surface mail unless air mail is requested. Drop spindles can be shipped to many overseas destinations for reasonable prices, however delivery can take several weeks depending on the country - please contact me for more details.
WHOLESALE ORDERS: On wholesale orders of 3 or more drop spindles, you can contact me to get the quickest and most cost effective shipping quote.
Refunds and Exchanges
If you are not satisfied with your order or there is damage to the item upon arrival, contact me immediately. Damaged items will be refunded or replaced at not cost to you. If you are not satisfied with your purchase, contact me within 4 weeks and we will arrange an exchange or refund. I am a reasonable person and your satisfaction is important to me - please contact me with your situation and we can work something out.
Additional Policies and FAQs
Thank you very much for visiting Fox Mountain Spindles!
Granville Ferry, Nova Scotia
Last Updated February 27, 2012