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Shop policies

Last updated on March 4, 2011
Welcome to Front Porch Creations! My name is Pam, and I thank you for stopping in! I currently offer a variety of handcrafted earrings, and have other treats in the planning. I love finding a little serendipity in my own shopping experiences, and hope to provide this to you, as well! I now offer my new and growing collection of wire-wrapped items, so stop by again soon to see what's new! Please read over my policies on Payment, Shipping, and Returns to ensure a safe and easy shopping experience.

Please be aware that most components, including natural gemstones, ceramic, glass, wire-wrapping and other materials will have slight variations in color, texture and shape. This adds to the uniqueness and charm of handmade items. Many of the photos are representational, and I assure you that every piece will be lovingly created in the same high quality components, using the same materials shown. For any components that may have a variance in color, etc., I take care to select a good match of beads, etc. My handmade earwires are created a pair at a time to ensure uniformity, and packaged as pairs until used.

I am a member of CREST (Capitol Region Etsy Stree Team), and SRAJD (Self-Representing Artist Jewelry Designer)

Accepted payment methods

Returns and exchanges
RETURNS: 100% Customer Satisfaction is my goal! If you are not completely satisfied with any item, I will be happy to refund the full amount of your purchase, plus the amount of your original 1st Class shipping fee. (The cost of return shipping, or other postal services, are not reimbursable.)
The following conditions apply to all returns:
1) Returned item(s) must arrive back in the same condition in which it originally shipped out, with item and packaging intact, unaltered and undamaged.
2) Returned item must arrive back within 10 days of delivery, based on original USPS Delivery Confirmation date. International returns must be received back within 30 days of shipment postmark date.
3) For any items that have been customized or personalized, reimbursement will be by store credit only.
Payment is accepted via Paypal only, and due at time of purchase. If payment is not received within 3 days of sale, the sale will be cancelled, item(s) restocked, and non-payment alert submitted. Sales tax (6% of purchase amount, not including shipping) is required for shipments to Maryland only. As noted under Shipping, Buyer pays specified shipping and optional insurance, if desired, unless otherwise noted on listing. By ordering from this shop, buyer agrees to the terms of all shop policies.
SHIPPING: U.S. and International shipping is available on most items. Available destinations are noted in the shipping area of each individual listing. I am committed to shipping withing two business days of payment receipt/verification. Whenever possible, I will ship the same day. In the rare event of a delay, buyer will be notified via Convo. (To date, this has never happened!) It is my policy to ship to the Paypal address, so please verify that this is current before ordering. Buyer pays shipping as shown on each listing, plus optional insurance, if desired. I ensure that every item is packed carefully and securely, and mailed properly.

For international orders, please allow 2-4 weeks for delivery through customs, and understand that I have no control over, or responsibility for Customs fees, taxes, seizures or delays.

By law, customs forms will be marked as Commercial, and will reflect the actual sale value. If insurance is desired on international orders, Priority Mail will be required. Please contact me for the current rate for your location.

I will be happy to combine additional jewelry items in the shipment at no extra cost, as long as I receive notice before the original package goes out. If you are considering an additional item, please let me know at time of ordering and I will hold your shipment until the end of the current business day. I normally ship via USPS 1st Class Parcel or 1st Class International. If you require expedited delivery, please contact me for exact rate before placing order. I use Delivery Confirmation on all domestic shipments at no additional cost to my customers.
Additional policies and FAQs

DO YOU LEAVE FEEDBACK? - Of Course! I love feedback! Once the transaction has been completed, I always leave it. (If I get sidetracked and yours seems to be missing, please feel free to nudge me about this!) I should mention that I consider our transaction complete only after an item has been delivered, because I want to ensure that you are completely satisfied with your purchase. If for any reason you are less than happy with your item, even if you simply change your mind - please allow me the opportunity to offer a remedy, return or exchange before heading to the feedback button. My goal is to have satisfied, happy customers and positive feedback all around!

TIP - Going to a hair appointment? Don't wear your sterling jewelry in the stylist's chair! Hair treatment chemicals are like tarnish accelerators! The chemicals and fumes from hair treatment products (perms, relaxers, color, etc.) will tarnish it quickly. It's also a good idea, when doing hair and makeup in the morning, to put on your jewelry last, after the gels and sprays have been allowed to dry. This will prevent a sticky hairspray film from building up on your pretty dangles!

Front Porch Creations strives to promote friendly relationships with customers, as well as with other artisans, and to always conduct business in an upstanding and ethical manner. While thankfully, most folks share this view, it should be noted that this shop reserves the right to decline business involving maliciousness or harrassing behavior.