Although there are no returns On custom items, we want you to be 100% satisfied with your sign! If anything is not as expected, please send me a message via etsy or through email to frameddecor [!at] gmail.com. If there are any issues, we will make sure to fix them!

Please ensure you are familiar with our turn around time listed on each listing as returns will not be aloud if you were expecting a sooner arrival date then what is stated at purchase without speaking with us beforehand and making arrangements by purchasing a rush listing to your order.

We understand that sometimes a cancellation is necessary. Cancelations in the first 48 hours are accepted and understood. After 48 hours, we begin the process of getting your sign together using time and materials needed. If a cancellation is made after 48 hours we do charge a 10% restocking fee to cover the materials that were used to begin the sign since these will go to waste after being started. We thank you for understanding this policy!

We accept paypal, cash, check, and all major credit cards!

Signs are shipped as soon as they are finished. Turn around time is currently 3-4 weeks (give or take a few days) Please message me directly if you need a more specific time frame. Turn around time does not include shipping time. Once shipped. sign will be delivered within 2-7 business days depending on how far you are away from Ohio.

Signs are shipped via Fedex or USPS, Once the sign is in their hands, Framed is not responsible with any delays in shipment. If package arrives damaged, please contact the carrier so we can get the issue taken care of.

Rush orders are also available. Please purchase the Rush listing if needed.
See rush pricing here: https://www.etsy.com/listing/218610269/rush-order-listing?ref=shop_home_active_2

We do offer local pickup!! Pickup is currently in Lima, Ohio Enter the code LOCAL at checkout to get rid of the shipping fee.

If you would like to cancel an order, you may do so within 48 hours of purchase. After 48 hours we typically begin the process of creating your sign and can no longer allow cancelations. Please message us if you have any concerns or questions regarding this policy and we thank you for understanding!

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.