franjedesign's Shop Policies
franje design is sweet, bombastic and a little awkward at the same time. I (Vera Bertens) am postcards, illustrations, patterns, graphic design and absolutely in love with my sewing machine! Everything you will find in my webshop is handmade and crammed with enormous amounts of love and fun that I have in designing it all!
All purchases in this shop are to be paid for using Paypal, creditcard or Etsy gift cards. When the payment for your order is not completed within ten days, the product you ordered will be back in business and will return to the shop for somebody else to buy. franje design always has the right to cancel an order and refund the money to the buyer. All prices in this Etsy shop have 21% VAT included.
HOLIDAY SHIPPING INFORMATION. Please read before purchasing!
In order to make sure your holiday purchases actually arrive in time for the holidays, please keep in mind these final order dates:
The Netherlands: please order before december 20th
European Union: please order before december 8th
Everything outside of the EU: please order before november 21
All orders placed after these dates might not make it to their destination in time! All shipping is standard, and untrackable unless stated or requested otherwise. However, I can't promise any guaranteed delivery dates due to customs clearances in the country of the product's destination.
Thank you for reading this and for your understanding.
Once the payment of your order is fulfilled, your order will be shipped within one week from the day of the money transfer. franje design cannot be held responsible for loss of or damage to your order during transport, however I will make sure your order is well packed for its long journey.
All shipping prices in this shop are for untrackable deliveries. If you wish to have your order shipped insured or trackable, you should contact me so I can arrange that and give you a different price quote for shipping.
International customs in your country may intercept packages that travel outside of the EU. Unfortunately, there is nothing I can do about that and additional costs that may be caused by interception are for the buyer.
Please make sure the address you fill in in the shipping information on Etsy is correct. This will be the address your order will be shipped to. franje design is not responsible for mistakes made with filling out the address forms and orders getting lost accordingly.
Refunds and Exchanges
franje design does not accept returns. So every purchase is binding.
All products that are for sale in this shop are handmade and therefore, every single piece is unique. franje design is not a factory and although every product is made with enormous amounts of love, precision and care, all products have the characteristics of a handmade product.
If you are under the impression that you have received a product that is subject to severe manufacturing defects, then you can contact me at all times and we will work out a solution
Additional Policies and FAQs
Personal information provided by the buyer will never be provided to other parties.
Most fabrics franje design works with are printed on a heavy organic cotton fibre. When the product is used intensively, these fibres may damage due to the eco-friendly printing process. Franje design cannot be held responsible for characteristics of wear.
Colours of ‘real-life’ products may differ slightly from the ones you see on your screen, for every screen is different. Also, every bulk of fabric that is printed may differ in colour slightly to another one. Therefore, the colours you see on your screen are always an estimate of the ‘real-life’ ones.
The products that are sold by franje design are not toys and therefore not suitable for small children. Franje design cannot be held responsible for any damage (physical or material) or accidents that might happen when you give these products to little children.
Customers can always send a custom request if they desire. In consultation, both parties will find a way to make things happen.
Copyright of all images and products in this shop are that of franje design and Vera Bertens.
These terms and conditions apply to every item in this shop.
Shop owner of franje design is Vera Bertens.
Tax Identification number: NL199913791B01
vera [!at] franjedesign.nl
Last Updated November 20, 2014