frannerd

Hastings, United Kingdom · 12609 Sales

frannerd

Hastings, United Kingdom 12609 Sales On Etsy since 2012

5 out of 5 stars
(2502)

Announcement   NOW SHIPPING EVERY WEEK DAY! :D

Announcement

Last updated on May 18, 2018

NOW SHIPPING EVERY WEEK DAY! :D

Fran Meneses

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Fran Meneses

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Reviews

Average item review
5 out of 5 stars
(2502)
View all 2502 reviews

Shop policies

Last updated on October 4, 2016
Welcome to my store!
My name is Fran. I am a happy illustrator currently living in Hastings, United Kingdom.
All the illustrations and paper goods you see in this store are made and have been hand cut by me :)
I love the whole idea behind taking the time for each and every order, giving love and little details to each customer. If you're curious and want to see more of my store shipping process, please visit my Youtube channel where I post lots of behind the scenes videos! Here: youtube.com/franmeneses

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Unfortunately I can't do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses). Why? Because I can't take the blame for other countries post system's responsibilities. My store is very very very small (it's just me and my cats) and right now I'm not able to pay for those accidents. As soon as my store grows a little I would be able to help you more in this department!
Payment
For now I'm only accepting Paypal as the general payment method because is international, safe and easy to use!
Shipping
I'm going to the local post office every Tuesday or Friday (depending on my work load). The Uk's post office takes around 6 to 8 working days to deliver the package to its country of destination. It is actually the customs service from your country that might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:

UK: 3 to 5 days
Europe: 1 week
United States and Canada: 3 weeks
Chile, Mexico or South America in general, Asia: 5-8 weeks

So if you live in South America or Asia, your package may take some time to arrive. PLEASE take this into consideration if you're planing someone else's birthday present! :)