Come on in, take a look around, make yourself comfortable & enjoy your shopping time.
I will ship to a different address provided the different address is on the paypal transaction.
I strive to make every transaction as seamless and smooth as possible provided both sides have good positive communication.
I aim for the highest level of customer service both during, and after the sale.
So you're here, and you're curious about the items in my shop, let me see if I can answer a very basic question for you.
You may be wondering what is chainmaille?
Maille, also known as chain mail, chainmail, chainmaille, or just plain mail, is a flexible material composed of small interlocking metal rings or loops of chain. It was historically used to make body armor, but is commonly seen today in jewelry, sculpture, and fashions, as well.
Today chainmaille is created in the the same ways as in medieval times by connecting individual jump rings (usually of metal, but sometimes other materials can be used), one ring at a time into a wide variety of patterns and styles to create a variety of items both decorative and functional.
Maille is NOT BULLET PROOF!
For each item ordered I will include a card outlining simple ways you can care for & maintain your creation so that it will last a lifetime. I will also attempt in each listing to provide all lengths, sizes, and weights of each item to the best of my ability so you know exactly what you're getting before you buy it.
This will prevent problems such as ordering earrings that are too heavy for your ears. Weights may be approximate.
*Photographic Art Prints*
This is a new area of my shop and is an area I'm just getting into at the suggestion of friends. Sizes of photographic prints offered may be changed from time to time, or I may find a new supplier for my prints to offer my customers the best possible pricing. Photos are my own and I am therefore copyright holder. Photos shown on site are watermarked - prints will not contain watermark - but will be signed on the reverse by me prior to shipping - I proof all prints before I ship them to you - which may delay the shipping - if there is a problem with the print from the printer - I will notify buyer of any problems.
Accepted payment methods
Returns and exchanges
Returns are not accepted unless discussed prior to return via etsy conversation system - to protect both parties. Please read all listings carefully, I do my best to list things carefully and accurately, however I am human, contact me before leaving negative feedback. Refunds are given for purchase price only excluding shipping & handling.
Lost/misdirected/damaged packages will be dealt with through the USPS - and is the reason all domestic packages ship with insurance required.
PAYPAL payments due ASAP after purchase is completed - if you're buying more than one item and need to combine shipping please wait for an invoice from me.
*IF contacting me about alternative payment arrangements -do so before purchase - following only applies to those who have convo'd me BEFORE purchase and I have approved alternative payment arrangements*
If you are paying by money order or personal check please notify me at time you complete your order - payment should be received within 7 business days of order being completed. Again to combine shipping please wait for invoice from me.
*NEW* I am willing to do trades of my creations for yours. Convo me prior to purchase to discuss terms:)
Should you be unable to pay for an item, please contact me ASAP to notify me. Depending on the situation will depend on the action I take. I will work with you if possible, please just make sure there's solid communication.
I now offer a payment program for those interested in purchasing higher priced items from me. The plan is quite simple but does come with a word of caution. Do not start the payment plan if you don't think you'll be able to follow through. The reason for this is:
Payment plan is as follows: 1st payment is a 50% non-refundable deposit based on the full price including tax & shipping. After that you can spread the cost of the item out over up to 60 days - this is your choice. However, you would need to make some type of payment every month in between and remain in contact with me. By paying the initial 50% non-refundable deposit you agree that no contact for 2 months after the initial payment is made forfeits your deposit, and will place the item back into my store's sale rotation. So while I do offer a payment plan it doesn't come without limits.
ALL CUSTOM ORDERS: 50% non refundable deposit required. Once work has begun (or supplies ordered) the deposit becomes non-refundable (except in extreme circumstances & will be judged on a case by case basis. Balance due upon completion of order before item ships. Item will not ship unless item is paid for in full - this is the same as etsy making you pay before sellers ship.
I do package all of my items very carefully to avoid damage in transit, unfortunately things do happen in the postal service, and items do get damaged and/or lost. This is why insurance is suggested for domestic shipments convo before purchase to ask for insurance to be added or email and ask for a paypal invoice to be sent with proper insurance charges added.
International shipments: I list the customs amount as what the item sells for in the shop. First class to Canada and other countries DOES not allow for the inclusion of insurance on it and may reflect lower prices in the shipping area for foreign shipments than for domestic shipments.
Should you want priority for international - convo me BEFORE buying I'll send you an invoice with proper shipping charges.
If you request a different shipping method such as UPS or FedEx please contact me prior to purchase so I may get you an estimate of when the item will ship once payment has cleared.
I ship first class mail packages on Tuesdays & Saturdays to save on gas - I use USPS Shipping assistant and have the postage applied by the local post office. You should receive an email from the USPS ship assist program the day the item ships - listing your tracking # that you can track online using the USPS.com track & confirm website. If you do not receive an email - please double check the email you have on file with etsy - as this is the email address I will enter when printing your shipping label.
*NOTE* Photographic Art Prints - will ship approximately 1 week after payment has cleared, unless otherwise stated in the listing. This allows me time to order your print, receive it, approve the print. If there are delays I will notify you immediately of any delays. Prints are shipped in sturdy cardboard mailers and will be marked DO NOT BEND. They will be shipped flat so your print arrives in perfect shape! I WILL NOT roll any photos for shipment unless requested - by buyer.
Additional policies and FAQs
I am more than willing to work with the buyer in all aspects of a transaction provided the rules laid out are adhered to, and that manners, courtesy, and honesty are employed by the buyer.
If you are requesting a custom piece, or a change to an already existing listing that requires me to list the item as a custom or reserved item - you have 3 days from the date I send you the listing link - to purchase your item. After that the item will be marked as no longer on reserve and returned to general inventory. My time is valuable and as my items are handmade - placing an item on hold for someone only to not be paid is a waste of my time and in many cases may lose me sales. Please understand this and ensure that you have the ability to purchase your item as soon as possible after I send you the link.
Thank you for your understanding in this matter.
By making a purchase or trade from this shop you are agreeing to comply with all rules, policies and practices set forth by my business as stated herein. Failure on the part of the buyer/purchaser/trader to read fully these rules prior to purchase is the fault of said party only and is not the responsibility of the seller. You the buyer agree to my turn around times, and are hereby agreeing that you hold me in no way liable for postal problems, mail delays, acts of god or other circumstances beyond my control including delays in obtaining supplies from other sources.
Failure on the part of the buyer to notify the me the seller of the necessity of having their purchase arrive by a certain date, releases me the seller from any liability should the item arrive after said date, not previously specified by the buyer.
*Regarding lead-containing items. I cannot afford to have every item individually tested per the CPSC's regulations, however, I do purchase known lead-safe or lead-free items from my suppliers. I will list potential lead containing items in each listing if possible. Due to the fact I cannot afford testing - all of my items are not suitable for individuals under the age of 15.
I do make all of the items in my store by hand other than those specified as supplies.
Questions, comments, suggestions, gripes, complaints etc can be directed to me through the conversation section. Thank you again for shopping FrawgzDezignz.