Freaky Fleece - Geek Chic Home Decor and Gifts
freakyfleece's Shop Policies
Hello! Thanks for your interest in Freaky Fleece!
My goal above all else is to create soft, cozy pillows and toys that make the geek in me smile. I hope as you look through my shop that you smile, too.
PayPal - You can use your credit or debit card there for a quick and simple payment process.
Etsy Direct Checkout - No need to leave the Etsy site. You can process your credit card purchase directly through Etsy.
Payment is expected within 3 days of order. Please note that echecks take several days to clear and your item will not ship until I receive payment confirmation.
I won't begin sewing your order until after your payment clears.
All orders from Texas customers will be charged 8.25% sales tax.
If your order has shipped and it does not arrive due to postal error or hang-up in customs, and I can demonstrate proof it was shipped, and you then decide to cancel your order, please note that you will only be refunded for the purchase price of your item, not shipping.
DOMESTIC / U.S. SHIPPING
I use the U.S. Postal Service. Small items (moustache and robot, for example) are sent via Priority Mail (2-3 business days). Larger items (bacon and eggs set, sword and shield set, for example) are sent via Parcel Post or Priority, depending on location and cost. I will use whichever method will get your order to you soonest, based on what you paid. All domestic shipments include Delivery Confirmation.
I use the U.S. Postal Service. All items are sent either via First Class International Mail. The USPS estimates 6 to 10 business days for delivery on all international parcels, but please note that longer wait times are possible, especially during the busy holiday season. No confirmation or tracking information will be available. Please be aware that many countries charge excise fees on imported goods. You may be required to pay an additional charge to your post office before you can receive your item. If your item has not arrived within the time estimate given, it is more than likely either delayed in customs or awaiting you to pay the excise fees. Check with your local post office before contacting Freaky Fleece.
All items are enclosed in clear plastic bags to keep them clean and dry.
I will email you when your order ships. Items ship within 7 days of payment confirmation and receipt. Please note that echecks require several days to clear, adding a few days to your wait. Also, custom orders of 3 items or more may require an additional 1-2 days to complete. I will keep you informed of the required time period to complete your order.
I ship to the address that appears on your Etsy invoice, so it is your responsibility to ensure that your Etsy shipping address is correct. If your address appears incorrectly, you will have to pay for the item to be reshipped if it is returned to me or risk having to repurchase the item if it is not.
I know that shipping costs can really add up, and I have done my best to apply appropriate charges to my items based on weight and destination. However, please bear in mind that shipping costs reflect more than the box they are shipped in. The time and effort to clean and package your item, label and enclose it, and take it to the post office are all a part of this cost.
If you require your item to arrive at its intended destination sooner than any of the shipping methods I provide. please contact me before purchase so that required additional shipping costs can be added to what will become a custom order for you.
Refunds and Exchanges
Exchanges for identical items only. If your order arrives damaged or incorrect (if customized), notify me within 3 days of order receipt to arrange delivery of your replacement item. I may request a photo of the damage or incorrect customization before moving forward.
Additional Policies and FAQs
Please allow for slight variations in your final product, as each item is hand-cut, hand-pinned, hand-sewn, hand-stuffed...handmade! To me, though, that is the wonderful thing about buying a handmade item...it is something created specifically for you to enjoy.
Last Updated January 19, 2015