frecklefrog's Shop Policies
Welcome to Freckle Frog where each piece is designed and handmade with love, by myself here in Lincolnshire England.
I have a love of gemstones and their properties and believe that for some people they can have very positive effects.
All my jewellery is carefully and prettily wrapped before mailing. I do offer a gift wrapping service at a small extra cost, please contact me for details.
Please note: Due to the very nature of gemstones, handmade beads and pendants any irregularities in individual beads are not flaws and no two beads will ever be exactly the same - it all adds to the charm and makes gemstones the beautiful and unique things that they are.
Freckle Frog accepts Paypal and credit cards, requiring that payment be made within 48 hours of your purchase. If no payment is received after 48 hours Freckle Frog will message you to check that you still require your purchase. (We would hate to cancel an order unnecessarily)Failure to then make payment will result in cancellation of your order and the item will be re-listed.
I will accept cash and collection for local purchases.
Freckle Frog is happy to ship worldwide and uses the Royal Mail postal service.We aim to dispatch your items within 1-2 working days, following completion of the order. Generally items will go by first class mail, please allow the following time for delivery:
United Kingdom - 2 to 3 working days
International - 7 to 15 working days, although please allow 21 days.
Refunds and Exchanges
Freckle Frog would like you to be happy with your purchase, if you are not however and do wish to return it, we ask that you email us within 48 hours of receipt, of your intent (and the reason) to return your goods. Please return the item in it's original packaging within 7 days in a prepaid, insured, traceable envelope, as soon as we are receipt we will credit you in the same form of payment you purchased your item less the shipping fees.
Please note: We cannot offer refunds for earring sales (unless they are faulty) due to hygiene reasons.
Additional Policies and FAQs
Freckle Frog jewellery is made for adults and as such should not be worn by young children or used as a toy.
The crystal healing information I use on this website expressed or implied is for your general information and is provided for guidance only. It is not intended for and neither should it be taken as professional medical advice nor a substitute for any professional medical service. There are no claims made for the diagnosis, prevention, treatment or cure of any medical conditions.
Last Updated March 14, 2014