Handmade Pottery and Future Heirlooms on Etsy

On Etsy since 2008

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Shop policies

Last updated on February 27, 2011
Welcome to FredParker Pottery! My most important policy is to make sure you have a great experience doing business here, and that you thoroughly enjoy my pottery! I welcome your comments, questions and suggestions. Please let me know how I can help you.

Accepted payment methods

Returns and exchanges
My hope is that you will be very satisfied with your purchase from my Etsy webshop. However, I know that misunderstandings can and do happen in the "real world." When they do the best course of action is to resolve them through open communication and a good faith effort, which I pledge. Each situation is unique and will receive my full attention. However, if you are not satisfied with the item you received you may return it to me at your expense, in new condition, and I will refund your purchase price or, if you wish, provide credit toward purchase of another item. Shipping charges cannot be refunded and will apply for most exchanges.

If, within three days of delivery of your purchase, you decide you are dissatisfied with it I will refund its full purchase price provided you return it to me, at your expense, in the same condition it was when I sent it to you. I sincerely hope this never happens; however, if it does please understand that a safe return is your responsibility. Damaged or broken items do not qualify for refunds so you might want to insure any returned packages for additional protection.
I accept credit cards via PayPal, money orders and first-party checks. Checks are held until the bank fully clears them before merchandise is shipped. Most of my sales are via the PayPal option which seems to be the quickest and easiest for most buyers.
GOAL and SHIPPING METHODS: My goal is to get your order to you as quickly as possible within the limits of shipping charges paid. Domestic shipping is usually via USPS Priority Mail which offers the best combination of cost and short delivery times. For larger or heavier packages or shipments to certain more distant postal zones with substantially higher Priority Mail rates we also ship via USPS Parcel Post. This method takes a bit longer but helps keep your shipping costs down.

SPECIAL SHIPPING REQUESTS: Optional shipping methods are available for overnight deliveries and other special needs. If you prefer a different shipping option please let me know when you place your order. I will gladly research alternatives and do what I reasonably can do to accommodate your needs.

SHIPPING SCHEDULE: My goal is to ship within two business days of receipt of payment. "Receipt of payment" is the date I receive notification from PayPal that payment was made, the date of actual receipt of a valid money order or the date of bank clearance for checks. In situations where shipment will be delayed more than two business days I will contact you.

SHIPPING COSTS: Shipping costs include estimated costs for packing materials as well as the actual postage. My primary packing goal is to package your purchase adequate for safe shipment to you. Most items are wrapped in some type of cushioning material, double-boxed, securely sealed and marked with the proper warning/informational labels to inform the shipper that fragile items are enclosed.

INTERNATIONAL SHIPMENTS: I welcome international buyers and will make every reasonable effort to accommodate you and to expedite shipments to your destinations. Because rates, delivery times and other factors vary significantly please contact me if you are an international buyer. If you wish I will reserve the item you are interested in while researching your shipment options. I will do my best to comply with international customs documentation requirements. The buyer is responsible for any additional payments of duties or fees imposed on international shipments.

PACKING: Shipping charges include careful packing, shipping materials and actual postage fees. I invest in using "green," recycled or recyclable packing materials (including biodegradable starch peanuts instead of styrofoam), and encourage the recycle and/or reuse of packing materials when possible.
Additional policies and FAQs
I welcome inquiries about special or custom orders. However, I will only accept a custom order if I believe I can fulfill it to your full satisfaction.

If you are interested in a custom order please convo me. I will consider every request and let you know whether I believe I can provide the item you requested to your satisfaction.