Announcement Fair Trade Manos del Uruguay yarn and luxury knits to support the fight against human trafficking.
Fair Trade Manos del Uruguay yarn and luxury knits to support the fight against human trafficking.
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veilofveils on Dec 7, 20171 out of 5 stars
Avoid if you need items for Christmas. Or reliability. Ordered yarn on the 9th of November. After almost 2 weeks of no news, I contacted the seller via the sale page on Etsy. Got a reply about how she was "finishing my cowl". I was a bit alarmed, in case she'd muddled up my order and was making a cowl, and wrote back for more information. She then told me she'd had to order the item - so it had never been in stock when I purchased it. On the 30th of November (21 days after order was placed) I got an email with a refund and a message stating that it would have cost "over $50" (Canadian dollars) to ship the item to me. Well I've had stuff sent from Canada before, and this is nonsense - checked on the Canada Post website, where they have an app for the pricing of parcels - it would have cost $8.45 CAN). Not cool.
Christine responded on Dec 16, 2017
I am very sorry for the initial confusion with your order. It was an understandable error during a very busy season. My shop exists to raise money for an organization fighting human trafficking and I do not maintain a full inventory. I'll be more clear about that in the item listings to avoid future confusion. With regards to postal rates, the cheapest option for shipping to Ireland is International Surface at a rate of $26.27. Approximate shipping time is 4-6 weeks. I doubt you'd want to wait that long! To send the package by air would cost between $48 and $71 so I'm not really sure where you see that the cost would be $8.45. We can't ship within Canada at that price. Regardless, my sincerest apologies for not being able to fulfill your order. All the very best.
Amanda on Feb 15, 20175 out of 5 stars
Beautiful work! Second order. Would highly recommend and will reorder in the future!
Nancy on Jan 24, 20175 out of 5 stars
I love the way these needles connect, all the different lengths. The connections are smooth and they have not come undone on me so far. I would definitely recommend them to others.
Laurie on Feb 1, 20175 out of 5 stars
I am delighted, super quality, and the shipment was very fast and very neat, thank you a thousand times !!!
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