freeforged's Shop Policies
Yes, I ship internationally!
Wholesale and consignment inquiries welcome.
If you are new to Etsy, please be aware that the convo system will not automatically forward to your e-mail until you opt-in to this system. Please check your Etsy settings if you think you should have received a message from me but have not.
For more information about the buying process, visit:
Etsy Texas Street Team.
Etsy Twitter Street Team.
Metalsmiths in Action Etsy Street Team
Some objects in my shop are made to order. This means that when an order is placed, I will custom make the jewelry to your specifications if there are any requests such as color, texture, or sizing. Made to order items may take up to 6 business days to complete and ship. If you need an item with priority speed and shipping, please send me a message so that I can tell you what items are currently in stock.
All items come from a smoke-free environment.
All of my earring hooks, clutches, and posts are sterling silver and are stamped 925.
Unless otherwise noted, all silver-toned items are sterling silver, and all stones and pearls are genuine. I also use copper, brass, and occasionally glass beads in my work. If you're not sure about something, send me a message and I'll be happy to answer any questions you may have. The silver supplies I purchase are made from anywhere between 50 and 100% recycled silver.
Now accepting Google Checkout! Just select 'other' during purchase and say "Google Checkout" and I'll send you an invoice via e-mail.
Payment is required to be sent within 3 days of purchase. If you are sending a money order, please send me a message to let me know that it is on the way.
To reduce waste, I may occasionally package an item with recycled shipping materials or padding. If you would prefer new materials please send me a note and we can discuss your needs.
I will gladly combine shipping on multiple purchases.
If you order more than 5 items I will discount the shipping and will also include free insurance.
I ship items in well-padded boxes via USPS with delivery confirmation. If a package tracks as undelivered for 4 weeks, I will replace it, however I cannot replace packages that were delivered to the correct address. If you would like to purchase insurance for your items, I offer it at an additional $1.65 US for up to $50. Any item or item or items valued at over $50 dollars will receive complimentary insurance.
If you need priority shipping or shipping via another carrier, such as UPS, let me know and I can create a custom listing for you.
Refunds and Exchanges
I want you to like the jewelry that I've made. If there is something wrong with your order, let me know right away so that it can be fixed. If you wish to return an item, ship it back to me in it's original packaging and condition and I will refund the cost of the item minus the shipping fee via Paypal.
I do offer a lifetime guarantee on all jewelry I've made: If it breaks, then you pay for shipping one way back to me, I'll fix or replace it as I feel is necessary and pay for shipping back to you. Replacement of items such as matching an earring or replacing a lost stone may incur a small fee.
Additional Policies and FAQs
Custom Orders, Wholesale, Consignment:
I do occasionally accept custom orders. Custom orders for more than $30 require a 50% down payment for materials. All custom orders are non-refundable.
I am currently accepting wholesale and consignment orders. Please convo me about wholesale pricing.
All of my silver is sterling silver unless otherwise noted. Sterling silver is 92.5% silver and 7.5% copper. If you are sensitive to sterling silver, I have surgical steel kidney style earring hooks that I can switch out, free of charge. This is currently only available in the dangle style earrings. If this is something you'd like, message me or include a note about it in the 'message to seller' box during purchase.
Last Updated February 3, 2011