HOLIDAY EXCHANGES AVAILABLE FOR ORDERS PLACED DEC 1st-DECEMBER 21ST: Please alert us by January 2nd if you intend to place an exchange.


RETURNS & EXCHANGES
We accept unworn/unpersonalized returns and/or exchanges within 14 days of when your package was delivered, with the following exceptions:
• Unless we made a mistake, returns are NOT accepted on personalized pieces.
• For custom orders, returns are handled on an item-by-item basis.
• A re-stocking fee may be assessed on a case to case basis

Please contact us for a return: customercare [!at] freshyfig.com
• Please do NOT just send the jewelry back.
• For faster customer service please provide us with your contact information used on the order.
• Please pack the item carefully to minimize tangling or damage.
• Returns will process in approximately 1-2 weeks after receiving.
• For returns, we refund the purchase price minus shipping to the original pay method.
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EXCHANGES (WRONG LENGTH)
• If you didn’t order the correct length, you can send it back to us and we will adjust it for you here in the studio.
• Please contact us for a price quote and instructions on sending an item back for modification

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EXCHANGES
- We accept unworn/unpersonalized exchanges within 14 days of when your package was delivered.
- Standard shipping rates apply for the return
- Please contact us at customercare [!at] freshyfig.com to arrange your exchange.
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MY ITEM BROKE:
We are more than happy to fix or exchange a broken item for free for up to 2 months after purchase as an insurance policy to you! If it was broken within 30 days of purchase, we will cover shipping both ways.
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Need help checking out? Please see this helpful guide on how to purchase items on Etsy or convo us!:

http://www.etsy.com/help_guide_checkout.php
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PAYMENT
Etsy handles all payment transactions. We do not see your billing information as it is secured with Etsy. For billing changes please check this Etsy link: https://www.etsy.com/help/article/1939?

• We accept Paypal, Credit Cards and Etsy gift cards.
• Oregon doesn't charge sales tax.
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• • • • WE SHIP WORLDWIDE!• • • •

Thank you for your patience as we carefully hand make your pieces!

*CURRENT ESTIMATED TURNAROUNDS*

1-3 business days ... all jewelry
1-2 business days ... orders with express shipping (and we shoot for this with priority mail as well)

*Last updated Nov. 24, 2017

PRODUCTION / SHIPPING TRANSIT TIMES - within the US

USPS - Standard Shipping:
• 3-5 business days shipping transit time

USPS - Priority:
• 2-3 business days shipping transit time

USPS - Express:
• 1-2 business days shipping transit time
• Guaranteed delivery

You select the shipping method you want when you check out.


► P L E A S E ∙ N O T E:

We may have questions on your order! Check your Etsy convos in case we send you a message!

Orders can sometimes get held up if we don’t have all the info we need. Please make sure you leave complete personalization details in the notes when you checkout, it will help avoid delays :)


► O R D E R ∙ S T A T U S

To check on the status of your order, and to track it once it’s been shipped, please visit the “purchases” section when you’re logged into your Etsy account. There, you'll find your order with us and a link to track your package. https://www.etsy.com/your/purchases?ref=hdr_user_menu


► R U S H ∙ O R D E R S

If you need your order rushed, please make sure to select an expedited form of shipping. Also, please note the date you need it by (in the "notes to seller" section) so we can work to make it happen, or contact you if it’s cutting it too close and discuss options.


► I N T E R N A T I O N A L ∙ O R D E R S

We ship worldwide.

TRANSIT TIMES:
Transit times can vary GREATLY. Typical transit times are 14-21 days, but occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally.

CUSTOMS / DUTY CHARGES:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.

TRACKING INTERNATIONAL ORDERS
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas and not updating the US system until delivery.

GENERAL CARE
It is recommended to keep jewelry away from water, chlorine and sauna or any chemicals such as hairspray, perfumes, lotions, etc. Use a polishing cloth on solid metals only such as 14kt gold filled, sterling silver, solid brass or bronze.

STERLING SILVER - CARE
Sterling silver is a beautiful precious metal and tarnishing does happen after continuous wear from contact to Uric acid in the skin, moisture and oils. Clean with a sterling silver polishing pad or liquid cleaner to shine like new.

Did we miss anything or make a mistake? Please contact us so we can fix it!
E-MAIL: Customercare [!at] freshyfig.com