FreshyFig
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Announcement
Welcome to Freshy Fig! We are a small company of 2 ladies working hard to live a creative life and explore often. We specialize in lockets and layering necklaces in rose, gold and silver metals. We love the idea of providing jewelry gift pieces that can be cherished by you and loved ones. We do our best to use sustainable packaging and materials whenever possible. We hope you enjoy the shop!
IMPORTANT INFO:
All customs duties for orders are processed according to the legal process only.
Buyers are responsible for any customs and import taxes that may occur outside of the USA. Make sure to inform contact numbers to resolve the issue. The order will be disposed of if it isn't claimed at the destination and there will be no repayments for this issue.
Also, we are not responsible for delays due to customs or USPS, mailing is still a little behind with shipments due to the pandemic. Especially shipments to England. Exchanges only.
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INSTAGRAM
Follow us for tons of sneak peeks and new items!
@freshyfigjewelry
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FACEBOOK
"LIKE" Freshy Fig on Facebook to receive periodic specials and new jewelry inspiration! https://www.facebook.com/Freshyfig
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PINTEREST
https://www.pinterest.com/freshyfig/
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Help or questions? Please convo first or e-mail secondly at freshyfigcadre [!at] gmail.com
Announcement
Welcome to Freshy Fig! We are a small company of 2 ladies working hard to live a creative life and explore often. We specialize in lockets and layering necklaces in rose, gold and silver metals. We love the idea of providing jewelry gift pieces that can be cherished by you and loved ones. We do our best to use sustainable packaging and materials whenever possible. We hope you enjoy the shop!
IMPORTANT INFO:
All customs duties for orders are processed according to the legal process only.
Buyers are responsible for any customs and import taxes that may occur outside of the USA. Make sure to inform contact numbers to resolve the issue. The order will be disposed of if it isn't claimed at the destination and there will be no repayments for this issue.
Also, we are not responsible for delays due to customs or USPS, mailing is still a little behind with shipments due to the pandemic. Especially shipments to England. Exchanges only.
..........................
INSTAGRAM
Follow us for tons of sneak peeks and new items!
@freshyfigjewelry
..........................
FACEBOOK
"LIKE" Freshy Fig on Facebook to receive periodic specials and new jewelry inspiration! https://www.facebook.com/Freshyfig
..........................
PINTEREST
https://www.pinterest.com/freshyfig/
.........................
Help or questions? Please convo first or e-mail secondly at freshyfigcadre [!at] gmail.com
Items
Featured items
All Items
Reviews
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Danielle on Jul 28, 2021
5 out of 5 starsThe recipient absolutely loved it - couldn't be happier with this.
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fooldsc on Jul 7, 2021
5 out of 5 starsPerfect item and they were super helpful with delivery, thanks!
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Sherry on Jul 28, 2021
5 out of 5 starsLove my necklace. It is perfect and danty and the quality is great!
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Sonia on Jul 20, 2021
4 out of 5 starsMy daughter love, love, loved this gift with all four of her state "homes" along with a city heart. Unfortunately, it did not arrive on time for her birthday and it was a little more pricey than I preferred. I tried to order from the Etsy location in my daughter's city to ensure birthday delivery, but the item was actually shipped from a different state. In the end, the uniqueness of the personalized gift outweighed those factors. Thanks so much.
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Raquel on Jul 19, 2021
5 out of 5 starsThe quality of the item was much better than expected. My expectations were fully met.
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About FreshyFig
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Drilling personalized necklaces for chains.
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Buffing lockets before chaining.
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Drilling board
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Sorting orders before chaining
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Detailing lockets.
Lover of Wearable Art
We work together to make the Freshy Fig line of jewelry as fun and accessible as possible. We want everyone to be able to wear pieces that help express their individuality without breaking the bank. Jewelry pendants and chain are re-used in many of the vintage necklaces and we use recyclable supplies when possible. Being eco-friendly is very important to this shop!
Xo,
Amanda, Ivy, Tom, Melanie, Erika and Whitney
Shop members
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Amanda
Owner, Maker, Designer
Hey! I'm Amanda. I'm a Portland native and a lifelong jewelry maker. I have a passion for eco friendly business and am constantly searching for new ways that Freshy Fig can incorporate recycled materials into the shop!
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Erika Marichalar
Metalsmith, Designer, Maker
Hi! I'm Erika! I'm also an Oregon native that loves playing with metal and new techniques. I'm currently transitioning into a management and customer service role. I have a dog named Herman that hangs at the office with us most days.
Shop policies
Visit our NEW Etsy Shop!:
https://www.etsy.com/goldnoon
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T H E ∙ L O W D O W N
Instagram: @freshyfigjewelry
https://www.instagram.com/freshyfigjewelry/
Facebook: https://www.facebook.com/FreshyFig/
Pinterest Page: https://www.pinterest.com/freshyfig/
Accepted payment methods
Returns and exchanges
I gladly accept exchanges and cancellations
I don't accept returns
The following items can't be returned or exchanged
- Custom or personalized orders
- Digital downloads
Returns and exchange details
Please contact us within 3 days after Christmas to initiate exchange for gifts. Exchange only after 7 days of purchase.
RETURNS & EXCHANGES (outside of Christmas Season)
We accept unworn/unpersonalized returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:
• Unless we made a mistake, returns are NOT accepted on personalized pieces.
• For custom orders, returns are handled on an item-by-item basis.
• No refunds on photo insertions
• There may be a $5 re-stocking fee on returns to cover shipping and handling
•Order cancellations need to be made through Etsy, not through e-mail
Please contact us for a return: customercare [!at] freshyfig.com
• Please do NOT just send the jewelry back.
• For faster customer service please provide us with your contact information used on the order.
• Please pack the item carefully to minimize tangling or damage.
• Returns will process in approximately 1-2 weeks after receiving.
• For returns, we refund the purchase price minus shipping to the original pay method.
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EXCHANGES (WRONG LENGTH)
• If you didn’t order the correct length, you can send it back to us and we will adjust it for you here in the studio.
• Please contact us for a price quote and instructions on sending an item back for modification
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EXCHANGES
- We accept unworn/unpersonalized exchanges within 14 days of when your package was delivered.
- Standard shipping rates apply for the return
- Please contact us at customercare [!at] freshyfig.com to arrange your exchange.
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MY ITEM BROKE:
We are more than happy to fix or exchange a broken item for free for up to 2 months after purchase as an insurance policy to you! If it was broken within 30 days of purchase, we will cover shipping both ways.
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Payment
http://www.etsy.com/help_guide_checkout.php
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PAYMENT
Etsy handles all payment transactions. We do not see your billing information as it is secured with Etsy. For billing changes please check this Etsy link: https://www.etsy.com/help/article/1939?
• We accept Paypal, Credit Cards and Etsy gift cards.
• Oregon doesn't charge sales tax.
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Shipping
Please check with your post office to make sure your country is accepting international packages, if you're ordering from outside the US. Thank you for your patience as we carefully hand make your pieces! We aim to make your jewelry in the estimated turnaround time but some pieces can take longer.
*CURRENT ESTIMATED TURNAROUNDS*
3-5 business days ... all jewelry
*Last updated June 17, 2020
SHIPPING TRANSIT TIMES (once in the mail) - within the US
USPS - Standard Shipping:
• 3-5 business days shipping transit time
USPS - Priority:
• 2-3 business days shipping transit time
USPS - Express:
• 1-2 business days shipping transit time
• Guaranteed delivery
You select the shipping method you want when you check out.
► P L E A S E ∙ N O T E:
We may have questions on your order! Check your Etsy convos in case we send you a message!
Orders can sometimes get held up if we don’t have all the info we need. Please make sure you leave complete personalization details in the notes when you checkout, it will help avoid delays :)
► O R D E R ∙ S T A T U S
To check on the status of your order, and to track it once it’s been shipped, please visit the “purchases” section when you’re logged into your Etsy account. There, you'll find your order with us and a link to track your package. https://www.etsy.com/your/purchases?ref=hdr_user_menu
► R U S H ∙ O R D E R S
If you need your order rushed, please make sure to select an expedited form of shipping. Also, please note the date you need it by (in the "notes to seller" section) so we can work to make it happen, or contact you if it’s cutting it too close and discuss options.
► I N T E R N A T I O N A L ∙ O R D E R S
We ship worldwide.
TRANSIT TIMES:
Transit times can vary GREATLY. Typical transit times are 18-31 business days, but occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally.
CUSTOMS / DUTY CHARGES:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.
TRACKING INTERNATIONAL ORDERS
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas and not updating the US system until delivery.
Additional policies and FAQs
It is recommended to keep jewelry away from water, chlorine and sauna or any chemicals such as hairspray, perfumes, lotions, etc. Use a polishing cloth on solid metals only such as 14kt gold filled, sterling silver, solid brass or bronze.
STERLING SILVER - CARE
Sterling silver is a beautiful precious metal and tarnishing does happen after continuous wear from contact to Uric acid in the skin, moisture and oils. Clean with a sterling silver polishing pad or liquid cleaner to shine like new.
Did we miss anything or make a mistake? Please contact us so we can fix it!
E-MAIL: Customercare [!at] freshyfig.com
More information
Frequently asked questions
What is the length of the necklace in the photo? What is the size of the pendant?
Size of pendant and lengths pictured on the model are found in the description of each item by clicking on the "item details." We list all pictured lengths for your convenience!
How do I clean my necklace?
14kt rose and gold filled, sterling silver and raw brass can all be cleaned with the polishing pad included in your package. Don't use polishing pads on plated items or them in the shower or pool.
Do you use eco friendly packaging?
We use eco friendly recycled material mailers and boxes that can actually be recycled again! The paper we use is purchased from a non profit and is re-used from local businesses. We try to support Scrap and the Rebuilding Center, both local non-profits, whenever we need supplies. You can feel good about your purchases from us! We cherish the earth!
How do I tell you what I want stamped? Or how do I explain a modification?
Please leave your customizing instructions in the "add an optional note to seller" box on the checkout page. To find out what you should include, please refer to the "item details" for your specific item. We included all of the necessary details.
Do you do gift wrapping?
Each item comes ready for gift giving with jewelry box, ribbon, card and if appropriate, a polishing cloth. All personalized jewelry comes with a polishing pad. We DO NOT include a receipt in the package in case the item is going directly to the recipient. We do not gift wrap but the packaging is clean and elegant.
Wholesale availability
We do wholesale on 15 items or more. Please contact us for pricing!