Payments are processed through PayPal only.
I do require immediate payments upon purchase.
Sales tax will be applied to orders within CA.

Thank you for shopping with friedasophie.

Orders manufacturing time is 7-14 days unless stated otherwise in the item description.
Custom rings/one of a kind pieces will take 14-21 days to handcraft.
Actual Shipping time after handling time takes 7-10 days in the USA and 30-45 days outside the USA

Any custom fee's charged for overseas purchases are the buyers
obligation and are not eligible as a return reason.

It is my priority that you are happy with your purchase.

If an item gets damaged in the shipping process, please contact me within three (3) days of receipt of the item.

Please note, that it is the buyers responsibility to read this store policy
and full description of the ordered item before purchase.
Orders once placed can not be cancelled.

Purchases can only be returned for Store Credit/Exchange Only.
All Pieces in my store are non refundable.
Store credits are valid for 3 month.
Custom orders are non returnable.

All returns must be sent back within five days of receipt
via USPS Post Office, fully insured with tracking number and without signature confirmation.
Return shipping cost is the customers responsibility.

For customers from the EU, returns must be sent back within 14 days of receipt.
I will repair any damages or accept exchanges only if item is sent back in unused and original condition.
Shipping costs will be subtracted from the refund.

SHIPPING DAMAGE POLICIES:
In case an item gets damaged or missing in transit, please
keep the original packaging/envelope which will need to be
provided to your local USPS office in order to file an insurance claim
and you will need to notify me within 3 days of receiving the item.
If original packaging can not be provided than we can not file a claim
and can not refund or replace your order.
Any loss claims can only be filed after 30 days and no later than 45 days in the USA and after 45 days & up to 90 days outside the USA.
Any loss claims provided after that time frame
will not be approved and no refunds will be made.
If an item gets lost in shipping, i will file an insurance claim on the customers
behalf within the above time limit.
Any insurance case takes approx. 2-3 weeks until the investigation is done
which results either in locating the lost package or in approving a full purchase
refund. If the package is not found,
i will refund the purchase amount AFTER Insurance case approval.
No refund can be given until the insurance case has been fully approved.

Custom orders are welcome :)
If you have any special requests than please sent me a separate email to my message box on etsy before or after purchase in addition to the convo box message.

All necklaces are made in 18" standard length. If you wish to have a necklace
made longer, than there will be an upgrade fee of $10 for every additional foot.