FriendlyFairies
Clatskanie, Oregon
Shop policies
Last updated on
December 17, 2018
Hello, generally I'm down here in my spacious daylight basement studio with my trusty computer and a handy cache of supplies, dreaming up fairy things all day. Jeff is out in the shop. It once was a 4 car garage, so he and Dad (www.goodwooddogs.etsy.com) have plenty of room for equipment and still get on each others nerves...hee-hee. We take turns cooking and I handle all the computer stuff.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Never had anything get lost, knock on wood! If your package does get lost, we will refund the price of the item only.
I will try to make you happy if something gets damaged, please let me know as soon as possible. All of our things are made one at a time and are one of a kind, we will try our best to replace with something similar. If it's damaged in shipping, you play the return postage, we will cover the postage for the replacement item.
I will try to make you happy if something gets damaged, please let me know as soon as possible. All of our things are made one at a time and are one of a kind, we will try our best to replace with something similar. If it's damaged in shipping, you play the return postage, we will cover the postage for the replacement item.
Payment
You can pay with credit cards or an echeck on paypal too if you wish, convo me if you need help.
Shipping
We nearly always ship Priority Mail in the US, or Express if you gotta have it right now..I will try to pack and ship with in 24 hours of the payment clearing, or on Monday if you buy something on the weekend. Packages going out of the US will be shipped the fastest best price we can get....
.About customs fees: International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have full value declared on customs forms - no exceptions. I do not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country.
.About customs fees: International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have full value declared on customs forms - no exceptions. I do not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country.
Additional policies and FAQs
Custom Orders: No names added to boats, knives, daggers, swords or shields. We only list toys that are finished and ready to ship. Names can only be added to brand new items and may take 2-6 weeks to finish.
Wholesale discounts will be determined individually, please email to start a discussion.
Wholesale discounts will be determined individually, please email to start a discussion.