Frizzarita

One of a kind creations

Avon, Massachusetts

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Frizzarita

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Frizzarita

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Shop policies

Last updated on April 5, 2011
Thank you kindly for visiting my shop, Frizzarita. I hope that you like what you see. Please be an informed shopper and take a moment to read my Policies, as they are unique to EACH SHOP. Policies are meant to inform you, protect us both from the unexpected, and provide after-care instructions for your purchase.

If you have a question about an item you are interested in, please begin a conversation with me before the sale. I will happily answer your questions and provide you with more information. That way you receive the item and are satisfied.

Please see "Additional Information" for disclaimers about products found at Frizzarita.

Please shop wisely. Take your time to choose your purchases, as canceled orders are frowned upon. They mean another buyer is missing out on the item you agreed to buy. As a seller, this means lost opportunity.

* Please be aware that all purchases include the 6.25% Massachusetts state sales tax and 3.5% Etsy sale fee.

Accepted payment methods

Paypal
Returns and exchanges
Returns will be accepted for: dissatisfaction with item quality/performance or misrepresentation of products. Items must be returned within 2 weeks from purchase date. Refunds will be given for the item cost ONLY (minus shipping charges and fees).

Items arriving damaged can be returned within 2 weeks from purchase date. Repair of the item will be covered. If repair is unavailable (OOAK item, materials unavailable), a refund can be issued for the cost of the item plus shipping charges. The buyer can alternately opt to receive a different item from the shop, one with a similar price listing. Shipping charges will be waived.

Please see "Additional Information" for craftsmanship warranty information.
Payment
I accept PayPal and money orders. Please familiarize yourself with the terms and conditions of using PayPal. PayPal allows for immediate payment and therefore faster shipping. Money orders must be received before and item will ship.

Payment must be received within 1 week of an order. If not received, the order may be canceled.

Orders will ship within 3 regular business days of payment received. When paying, please be sure that all your shipping information is up to date to insure that your items arrive.

* Please be aware that all purchases include the 6.25% Massachusetts state sales tax and 3.5% Etsy sale fee.
Shipping
Shipping methods available are as follows:

U.S. customers -
Jewelry and small items can ship within the U.S., 1-3 business days, for $5.25 in most cases. This includes insurance and confirmation.

Larger items such as scarves can ship within the U.S., 2-3 business days, for $8.00 in most cases. This includes insurance and confirmation.
Additional policies and FAQs
Disclaimers:
Jewelry sold at Frizzarita is "fashion jewelry", meaning that finishes will wear with time (unless items are listed as precious metals such as sterling silver). Jewelry is not for continuous wear, or situations such as in the shower, while sleeping, during manual labor, and may not endure impacts from falls.

With care, jewelry should last. Remove tarnish ONLY with a polish cloth, never with harsh cleaners. Do not leave jewelry to sit in direct sunlight for extended periods, as some beads are dye treated by manufacturers and will fade. Do not expose to extremes of heat or cold (such as leaving jewelry in your car), as some plastics can melt and some metals can become brittle.

Yarn items/Felt items made from animal fibers (wool, alpaca, mohair, angora, etc.) should be hand washed. Use of a cleaning product specifically formulated for animal fibers, such as Eucalan, is recommended to extend product life. Items must be air dried, not machine dried. Blocking is recommended to retain the shape of items. Manmade fibers (acrylics, nylons, microfiber, etc.) can be machine washed for 5 minutes on a warm water, gentle cycle and machine dried for 5-8 minutes on a low heat setting.

Craftsmanship guarantee:
I guarantee my work from craftsmanship defects or failures for 6 months from purchase date. Keep your sales transaction printout.

Convo me about a needed repair and please include a photo of the damage. Then we can agree on what to do - send the item back for repair if it is a craftsmanship problem (I pay shipping both ways), charge buyer for repairs if it is due to negligence (you pay shipping and repair costs), offer a replacement (if one is available), or offer a return for the cost of the item ONLY (minus shipping charges).