frogandpenguin

handmade gifts & photo props

Vancouver, Canada · 321 Sales

frogandpenguin

handmade gifts & photo props

Vancouver, Canada 321 Sales On Etsy since 2010

0 out of 5 stars
(89)

Announcement   Welcome to frog & penguin! All of my products are handmade by me (Lisa) with quality materials.

LIKE: www.facebook.com/frogandpenguin
FOLLOW: www.twitter.com/frogandpenguin
READ: www.frogandpenguin.wordpress.com
EMAIL: frogandpenguin [!at] hotmail.com


~Lisa

Announcement

Last updated on Nov 6, 2016

Welcome to frog & penguin! All of my products are handmade by me (Lisa) with quality materials.

LIKE: www.facebook.com/frogandpenguin
FOLLOW: www.twitter.com/frogandpenguin
READ: www.frogandpenguin.wordpress.com
EMAIL: frogandpenguin [!at] hotmail.com


~Lisa

Lisa Randell

Contact shop owner

Lisa Randell

Shop policies

Last updated on May 18, 2016
I use only quality materials in creating my products. All items are handmade with care and detail. Custom requests are very much welcomed!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Payment
I accept PayPal for all orders. Local customers may also choose "other" if you wish to pay by cash for in person deliveries/pickups.

Payment is due immediately upon checkout.

Items will not be made or shipped until payment is made.
Shipping
Regular shipping policy:
Ready-to-ship orders are generally mailed within 1-2 days. All other orders are generally made and shipped within 1-2 weeks depending on volume. Note that during busy periods (eg beginning of Fall/close to Christmas holiday season!), processing & shipping times may be slightly longer - so get your Christmas orders in early!

Orders will be shipped via Canada Post. Shipping rates indicated in the listing are for regular post and do not include a tracking number. When possible, U.S. orders will be sent from Washington State by USPS but this is not a regular method as I only occasionally go across the border to ship orders.

If you would like your order shipped by priority mail, by courier and/or with a tracking number, I will arrange for this (additional fees apply). Please send me a message and I will create a custom listing for you with the proper shipping calculation. If you have already purchased a listing and would like to request a different shipping mode, just let me know and I will send an invoice via PayPal for the difference.

Your purchase will be shipped directly to your Etsy address unless otherwise specified by you in the notes to seller. (eg if you would like me to send an order directly to the recipient, please include the recipient's address in the notes to seller.)
Refunds and Exchanges
No refunds or exchanges.

Please note that although I haven't experienced any issues with deliveries or lost orders, if your order is lost in the mail, there is no way to track it unless you requested & paid for tracking with your order. In the unfortunate event that this happens, refunds will not be issued.
Additional policies and FAQs
Just a friendly reminder that all products sold in my shop are handmade. Special care is taken to ensure that "bits and pieces" like button eyes, ears, braids, etc are securely attached to the product. However, please be aware that these products are intended to be accessories and not toys and there is a risk of these pieces coming loosened or unattached over time (although to my knowledge this has NOT happened to date!) and the small parts could potentially pose a safety hazard to children, especially if they decide to try tasting their hat!

FAQ
If you don't see your question here, please send me a message. :)

Q: Do you make hats in other sizes that what is in your shop?
Q: My daughter's favourite colours are purple and green, but I don't see a hat with those colours. Can you make one?
A: YES! I can create a custom listing for you. Please send me the details about the colours you would like, and I will also need the measurements. I will need 2 measurements: the circumference of your child's head (around the head where the brim would sit), as well as the height you would like the hat (the distance between where the brim will sit, and where the top (centre) of the hat will be. If your child has a hat that fits well, you can also send the measurements of the hat: the circumference of INSIDE of the brim of the hat, and the height from brim to the top (centre) of the hat.

Q: I lost my favourite hat! Can you replicate it if I send you a photo?
YES! Please send me your photo and I will let you know what I can come up with. Due to the handmade nature of my products, it may not be an exact replica but I will create a pattern that matches as close as possible.