frogsongartstudio
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Shop policies
Last updated on
June 7, 2014
Welcome and thanks for visiting Frog Song Art Studio. Kindly read the below policies before making a purchase. If you have any questions or concerns, just ask.
Again, thanks so much for stopping by!
Eric
– Stop by my other Etsy shop – http://www.frogsongforge.etsy.com
– Drop by my blog – www.ericcondida.com
– Follow me on Twitter - twitter.com/ericcondida
– Become a fan on Facebook – http://www.facebook.com/home.php#!/pages/Eric-Condida-Artisan/157272241007450
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Need to contact me? You can send me an Etsy convo from here:
http://www.etsy.com/conversations/new?with=frogsongartstudio
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New to Etsy? Here's a helpful Etsy buying guide: http://www.etsy.com/help_guide_checkout.php
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Want to know what new items are available? Receive automatic shop updates via RSS Feed here →→→→ http://www.etsy.com/shop/frogsongartstudio/rss
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My wood art & craft items are made from reclaimed wood. My other art & craft items are also 'green'; they are created using materials that I recycle into unique, orignial pieces. My bone art works are created from found bones while I am out hiking in the woods. Many of my pieces are organic; the entire process to my creations is based upon a found material, a design that I imagine, a stetch that I draw, and a piece that is finally created from sometimes months of dreaming & designing.
Most of my art & craft pieces are already made and ready to ship. Although some of my listed items are templates of arts & crafts that I make on a regular basis. If ordering from a template, delivery time varies upon the item ordered. Please pay close attention to the shipping information in each template listing.
My fine art photographs are sold as lustre prints – prints are signed & dated by me, watermarks do not appear on final prints. Prints are created in a professional lab upon ordering. Print(s) will ship to customers in approximately 7-12 days. During holiday seasons, shipping delays may occur. [Watermarks (my name & copyright) DO NOT appear on final photographic print]
Again, thanks so much for stopping by!
Eric
– Stop by my other Etsy shop – http://www.frogsongforge.etsy.com
– Drop by my blog – www.ericcondida.com
– Follow me on Twitter - twitter.com/ericcondida
– Become a fan on Facebook – http://www.facebook.com/home.php#!/pages/Eric-Condida-Artisan/157272241007450
____________________________________________
Need to contact me? You can send me an Etsy convo from here:
http://www.etsy.com/conversations/new?with=frogsongartstudio
____________________________________________
New to Etsy? Here's a helpful Etsy buying guide: http://www.etsy.com/help_guide_checkout.php
____________________________________________
Want to know what new items are available? Receive automatic shop updates via RSS Feed here →→→→ http://www.etsy.com/shop/frogsongartstudio/rss
____________________________________________
My wood art & craft items are made from reclaimed wood. My other art & craft items are also 'green'; they are created using materials that I recycle into unique, orignial pieces. My bone art works are created from found bones while I am out hiking in the woods. Many of my pieces are organic; the entire process to my creations is based upon a found material, a design that I imagine, a stetch that I draw, and a piece that is finally created from sometimes months of dreaming & designing.
Most of my art & craft pieces are already made and ready to ship. Although some of my listed items are templates of arts & crafts that I make on a regular basis. If ordering from a template, delivery time varies upon the item ordered. Please pay close attention to the shipping information in each template listing.
My fine art photographs are sold as lustre prints – prints are signed & dated by me, watermarks do not appear on final prints. Prints are created in a professional lab upon ordering. Print(s) will ship to customers in approximately 7-12 days. During holiday seasons, shipping delays may occur. [Watermarks (my name & copyright) DO NOT appear on final photographic print]
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Every effort is made to make sure your package arrives safely. However, if your order does get lost in the mail, or is damaged during shipping, please contact me immediately. Missing and damaged shipments will be handled on each individual basis. {please allow 10 weeks before deeming your package as lost}
I hope all my customers will be happy & satisfied with their purchase. If, for any reason, you are not completely satisfied, please contact me so the problem may be rectified.
• Items may be returned within 10-days of receipt for a refund of the purchase price (minus the original shipping costs).
• Items must be in original [received] condition and packaged securely.
• Items need to be returned & received prior to exchanges or refunds.
• Customer will be responsible for the return shipping costs.
• Refunds will be made via PayPal.
Please be sure to convo or email me (eric@frogsongartstudio.com) first – prior to sending me the item – so I may send you a return authorization. Otherwise, refund will be void.
I hope all my customers will be happy & satisfied with their purchase. If, for any reason, you are not completely satisfied, please contact me so the problem may be rectified.
• Items may be returned within 10-days of receipt for a refund of the purchase price (minus the original shipping costs).
• Items must be in original [received] condition and packaged securely.
• Items need to be returned & received prior to exchanges or refunds.
• Customer will be responsible for the return shipping costs.
• Refunds will be made via PayPal.
Please be sure to convo or email me (eric@frogsongartstudio.com) first – prior to sending me the item – so I may send you a return authorization. Otherwise, refund will be void.
Payment
I accept payment via PayPal only. You do not need a PayPal account -- You can pay with a credit card, debit card, e-check or Paypal funds. Items will not be shipped until payment is received and verified.
*Note: My business name through my PayPal account will show as Condidas' Creative Works.
Payment must be made within 24-hours of purchase. If you need more time, please convo or email me (eric@frogsongartstudio.com). If payment is not made within 4-days of initial purchase, I reserve the right to cancel the order.
Pennsylvania residents will be charged 6% sales tax.
*Note: My business name through my PayPal account will show as Condidas' Creative Works.
Payment must be made within 24-hours of purchase. If you need more time, please convo or email me (eric@frogsongartstudio.com). If payment is not made within 4-days of initial purchase, I reserve the right to cancel the order.
Pennsylvania residents will be charged 6% sales tax.
Shipping
After receipt & verification of payment..
• Available orders will ship within 48-hours.
• Template items are created after receipt & verification of payment; once complete, item will ship. [Please see each listed item for approximate creation and shipping time]
• Photographic prints are ordered from my pro photo lab and will ship to customers within 7-12 days.
Orders are shipped via USPS with delivery confirmation. Once the order has shipped, I will email you with the tracking number. Insurance is not included in the shipping costs. If you would like insurance added, please contact me and I will send you an adjusted invoice.
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
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• All orders are shipped to the address listed on your PayPal account.
• All items are given the utmost care while being [carefully & securely] packaged for shipping. I try to be eco-friendly and re-use shipping materials (boxes, foam popcorn, tissue paper, cardboard, etc.).
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**Rush shipping is available on most items, please contact me prior to ordering if you need your item ASAP. Additional fees apply and will be quoted upon request.
• Available orders will ship within 48-hours.
• Template items are created after receipt & verification of payment; once complete, item will ship. [Please see each listed item for approximate creation and shipping time]
• Photographic prints are ordered from my pro photo lab and will ship to customers within 7-12 days.
Orders are shipped via USPS with delivery confirmation. Once the order has shipped, I will email you with the tracking number. Insurance is not included in the shipping costs. If you would like insurance added, please contact me and I will send you an adjusted invoice.
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
____________________________________________
• All orders are shipped to the address listed on your PayPal account.
• All items are given the utmost care while being [carefully & securely] packaged for shipping. I try to be eco-friendly and re-use shipping materials (boxes, foam popcorn, tissue paper, cardboard, etc.).
____________________________________________
**Rush shipping is available on most items, please contact me prior to ordering if you need your item ASAP. Additional fees apply and will be quoted upon request.
Additional policies and FAQs
Some things to keep in mind:
• At the moment, I don't work on commission (accept special orders).
• Watermarks shown on listed fine art photographic prints DO NOT appear on the final, order print.
• Photos shown are low quality (low resolution) and may not display well on your monitor screen. Actual colors may vary from the images you see on your computer screen due to differences in monitor settings.
• Although I store all my items (arts, crafts, supplies, packaging, etc.) away from family pets, I do share my home with animal friends. Please keep this in mind if you have canine and/or feline allergies. [Smoke free]
>> Wholesale inquiries are welcome <<
• At the moment, I don't work on commission (accept special orders).
• Watermarks shown on listed fine art photographic prints DO NOT appear on the final, order print.
• Photos shown are low quality (low resolution) and may not display well on your monitor screen. Actual colors may vary from the images you see on your computer screen due to differences in monitor settings.
• Although I store all my items (arts, crafts, supplies, packaging, etc.) away from family pets, I do share my home with animal friends. Please keep this in mind if you have canine and/or feline allergies. [Smoke free]
>> Wholesale inquiries are welcome <<