FrogSongFarmVA

I have no refund policy at this time. All items are guaranteed undamaged at the time of shipping. If you would like to purchase shipping insurance please contact me so I can adjust the shipping cost.

If you decide that the item is not exactly what you were looking for, you can return it for a refund or exchange within 14 days. Buyer pays return shipping

I prefer PayPal, but will also accept certified or personal checks. However, items paid for by check will not be mailed until the check has been received and cleared.

I have no cancellation policy at this time. I understand that buyers sometimes change their minds, so if this becomes the case please contact me so we can work out something. There are no cancellations on special/made-to-order items.

All purchases are shipped via USPS First Class Mail. If you need your item shipped Express or overnight please contact me so I can adjust the shipping cost.

I ship items within 48 hours of payment confirmation.
Special/made-to-order items will be shipped within 1-2 week of payment (depending on the item; fresh soaps take at least 2 weeks), allowing more time for complex requests.

All of my soaps are made the old fashioned cold process method with fresh-squeezed goat milk, lye, local lard, fragrances, and pigments. That's it.

Are your soaps 100% natural?

Yes...and no. All of my soaps start with the same all-natural base recipe: lard, goat milk, and lye. The Pure & Simple Lard Soap, for example, is 100% natural. Soaps made with essential oils and natural pigments are also 100% natural. Please check the ingredients list if you are concerned.

To add diversity and variety, many of my soaps are made with fragrance oils and mica pigments. While these synthetic additives are 100% safe for use in body products, soaps that use them cannot be technically labeled as "all-natural".

Are your lotions all-natural?

Technically, no. While you won't find a laundry list of names you can't pronounce in my lotions, they do contain a preservative, sorbic acid, that is necessary for keeping the milk from going bad. Without it, the lotion would need to be refrigerated and would not last as long. All other ingredients, however, are 100% natural (excluding fragrance oils, if used).

A note on lye:

Lye (sodium hydroxide) is a natural alkaline chemical. Though caustic in its raw form, is necessary to make real soap. However, there is no lye left over after the saponification process (lye binds with fats to create soap) and full cure.