Custom Metal Art and Found Object Sculptures
frolicnfriends' Shop Policies
Custom Orders: Please note, if we are creating an original design for you, we allow one sketch and two revisions for the quoted price. Any revisions over and above those two, and we will need to re-evaluate the estimated price. We hope you understand how much of our time and effort we put into your design and we also hope that this policy will better enhance the communication between ourselves and our customers.
We accept Paypal and personal checks, although we may delay shipping until the check clears.
Generally I will ship USPS without insurance, but if you would like to ship another way or to purchase insurance, you are welcome to convo me and I will give you an adjusted price.
Canada shipping: We have always enjoyed shipping to Canada and appreciate our Canadian friends! However, USPS has recently raised our International shipping by approx 100% and this has become quite a problem. We have removed "Canada shipping" from our listings because the prices vary so greatly from province to province. Please convo us with your request for an exact price on Canadian shipping!
Please note: We do ship internationally to almost all countries, so please ask if we do not have your country listed on a particular item. We can get you a shipping quote and add that onto any item.
Also, USPS raised their postage rates significantly in January of 2013. We are absorbing the US rate increase however the international rates have risen by 100% and so we have been forced to raise our prices on International shipments.
Refunds and Exchanges
I want my customers to be happy with their purchases, so if you are unsatisfied with any item, please let me know within 7 days of receipt and I will gladly refund your money upon return of the item, minus shipping and etsy fees.
Additional Policies and FAQs
I am happy to do custom orders, and do them quite often for my Market customers. Just convo me and we'll work on it together!
Last Updated February 4, 2013