FromZeroPlus

Concrete. Paper. Yarn. Jewelry & Home decor

Dnipro, Ukraine | 85 Sales

FromZeroPlus

Concrete. Paper. Yarn. Jewelry & Home decor

Dnipro, Ukraine 85 Sales On Etsy since 2014

5 out of 5 stars (30)

Announcement   ♥ I'm opened to custom orders: if you like an item from my shop, but need it in another color or shape, please message me and we will discuss :)

Announcement

Last updated on Nov 28, 2018

♥ I'm opened to custom orders: if you like an item from my shop, but need it in another color or shape, please message me and we will discuss :)

ZeroPlus

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ZeroPlus

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Reviews

Average item review
5 out of 5 stars
(30)
See reviews that mention:
shipping 7 customer service 8
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About

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Shop members

  • Nadiya

    Owner, Photographer, Designer

Shop policies

Last updated on January 13, 2019
Welcome to FromZeroPlus!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Unfortunately, I don't accept returns, so please make sure you really love your item and feel free to ASK ANY QUESTIONS BEFORE BUYING. If an item returns as an unclaimed package I'm not responsible for any shipping fees and the item will be relisted unless the buyer asks for item to be reshipped at their own cost.
✔ If you wish to cancel transaction (before the order was sent), please, note, that there is non-refundable (9% intermediary) and Paypal fees (for USA - 1.9% + $ 0.30, other countries 3.4% + $ 0.30).
✔ If you do not take out your parcel in time and it comes back, I do not refund the money for shipping and Etsy (3.5%) & Paypal fees (for USA - 1.9% + $ 0.30, other countries 3.4% + $ 0.30) and please, note, that there is non-refundable 9% because I work through an intermediary.
I will return your payment back only when the parcel back to me!
✔ I do not provide money refunds for shipped orders, earlier than 45 DAYS after your order marked as shipped. Please note that seller is not responsible for the speed and quality of postal services. These terms - 45 days for INTERNATIONAL shipping is normal. Usually it takes less time, but I can not guarantee how fast or slow post offices are work.

♀ The following items can't be returned or exchanged ♀
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
Payment
I accept payments through PayPal only.

If you don't have a PayPal account, just click "Check out with PayPal" and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select "Pay with Debit or Credit Card". Full instruction you can find here https://www.etsy.com/help/article/339
Shipping
I ship worldwide from Ukraine. All packages are shipped within 1-2 working days after receiving payment. All items will be shipped by the Ukrainian Postal Service with a tracking number. It takes about 2-3 weeks to reach recipients in Europe (except Italy) and up to 45 days to other destinations. Usually it takes less time, but I can not guarantee how fast or slow post offices are work. Sometimes for various reasons a package might take longer to arrive, but you always can check its status online.

I ship to the address provided on your “Etsy” account, so make sure it`s accurate.

I'll do my best to make shipping costs as low as it's possible and to keep good quality of a package. If you buy more than one listing, I'll combine shipping and send the items in one package.

The buyer is responsible for any customs duties or fees that may apply.
Additional policies and FAQs
My items come from a smoke-free environment. All my pictures are taken of actual items. You get exactly what you see at photos.
If you unhappy with your buying, please contact me before leaving neutral or negative feedback. I'll try to do my best to solve this inconvenience!
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

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Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

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Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

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Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years
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Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

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Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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How to Contact Me

For purposes of EU data protection law, I, Nadya Vinichenko am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy conversations or email me at fromzeroplus [!at] ukr.net