frozenwaterdesigns

Frozen Water Designs

Seattle, Washington 1574 Sales On Etsy since 2011

5 out of 5 stars (1372)

frozenwaterdesigns

Frozen Water Designs

Seattle, Washington | 1574 Sales

No items listed at this time
    elly ice

    Contact shop owner

    elly ice

    Announcement    WE'RE MOVING! i will update with the new website info soon, but for now, please find us on facebook : https://www.facebook.com/infrozenwater/

    logos and banners designed by Faire Part Bedon à Bébé.

    Announcement

    Last updated on Aug 10, 2019

    WE'RE MOVING! i will update with the new website info soon, but for now, please find us on facebook : https://www.facebook.com/infrozenwater/

    logos and banners designed by Faire Part Bedon à Bébé.

    Reviews

    Average item review
    5 out of 5 stars
    (1372)
    See reviews that mention:
    quality 74 shipping 226 customer service 201

    About frozenwaterdesigns

    Sales 1,574
    On Etsy since 2011

    Shop policies

    Last updated on April 26, 2018
    welcome to frozen water designs. i tend to work with a lot of soap and glitter, but i also will occasionally post some other items that will hopefully be found interesting. i do these things for fun, and i also find them to be a great way to focus myself.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    • Other Method
    Returns and exchanges
    I gladly accept returns and exchanges
    Contact me within: 3 days of delivery
    Ship items back within: 7 days of delivery
    I don't accept cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Returns and exchange details
    returns on non bath and beauty items are accepted within 7 days of receipt of item. buyer must pay return shipping.

    custom orders are also generally not returnable.

    if an item was damaged in shipping, please contact me so we can discuss possible options.
    Payment
    payment is expected promptly, and i will ship your item as soon as it is made and ready to go. returns are accepted within 7 days of receipt of item (on non bath and beauty items). buyer must pay return shipping. if you find you need to cancel an order, please let me know as soon as possible, and we will work it out. please feel free to send me any and all questions regarding these items. all items are handmade, and some small parts may move around during shipment.
    Shipping
    domestic shipping shall be via united states postal service first class/parcel post unless buyer requests otherwise and pays the difference if there is any. all domestic shipping is at a flat rate per item, and i may upgrade you to priority mail if i can, dependent on circumstances. international shipping is a flat $8 for the first item and $2 for each additional item, and will generally be at parcel or first class speeds. international buyers are responsible for any customs fees incurred, as i have no control over these.

    please be aware that once an item is picked up by the post, any damage that occurs should be covered by a postal insurance claim. i do my best to pack things securely so that they will not break/melt/et cetera, but in all my time working in mailrooms and with sending out my own items, i've learned that unexpected issues do sometimes arise. if a package arrives damaged, and the postal insurance claim gets rejected, please send me photos so i can come up with a solution for you.
    Additional policies and FAQs
    please be aware that some of my product images show multiple items. these images are meant to demonstrate what the item will look like. for build your own or customizable items, you may not get exactly what is pictured. please also be aware that different screens may show slightly different colours from what i have in hand. and, please note that the listing is for a single item unless the words in the description clearly state that the price is for more than one.
    Privacy
    1. Collection of Personal Information

    To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), including but not limited to your name, email address, postal address, payment information and the details of the product that you're ordering. You may also choose to provide me with additional personal information (e.g. custom order details) in the "notes to seller" area during checkout or through the Etsy convo system.

    2. Legal Bases of Collection

    I rely on a number of legal bases to collect and use your information including:
    As needed to provide my services such as when I use your information to fulfill your order or to provide customer support.

    If necessary to comply with legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law and as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    3. Third Parties

    A. Etsy, I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

    B. I will share your personal information with these third parties, The postal service and trusted delivery companies (UPS, FedEx et) are utilized to facilitate the deliveries and other related operations of my shop. But only to the extent necessary to perform their services.

    C. Business transfers: Etsy prohibits the sale or transfer of any shop. If I choose to close my shop buyers' personal information will not be transferred or sold. It will be retained as necessary for federal tax compliance.

    D. Compliance with Laws: I may retain your personal information to respond to legal process or to government requests; or protect the rights, property and safety of my customers or others.

    4. Retention of Personal Information

    I retain your personal information only for as long as necessary to provide you with my services and as required to comply with my legal and regulatory obligations. I generally keep your data for the following time period of 3 years.

    5. Transferring Personal Information Outside of the EU

    Personal information is only transferred as herein described.

    6. Buyers Rights

    You have the right to access and receive a copy of the personal information I hold about you by contacting me through the Etsy convo system.

    If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you my have), you have the right to do so with your local data protection authority.

    7. How to Contact Me

    For purposes of EU data protection law, I, Elly Ice, am the data controller of your personal information. If you have any questions or concerns, you may contact me through the Etsy convo system.