Making a return is easy. If you are not 100% satisfied with your purchase, return it within 14 days of receipt and in saleable condition for a refund or like-for-like exchange.

We will accept returns of all items except those made-to-order or Vintage.

Please inform us as soon as possible that you wish to return an item, and no later than 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days.

Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.

Frugal Cool is not VAT registered, so there is no VAT added.

Frugal Cool accepts payment via PayPal. If you don’t have a PayPal account you can still use all major credit cards via PayPal.

Under EU legislation, you have the right to return certain products within 14 days after receipt of the goods. You can change your mind and return products without providing a reason. This rule does NOT apply to custom-made products. Digital content, including artwork and patterns, may not be eligible for return.

Delivery and postage prices quoted are for UK mainland delivery. We post all items within 3-4 days of ordering, via Royal Mail recorded delivery with insurance. In the event of an item arriving damaged, please let us know within 48 hours.

All items, large or small can be collected from us in Musselburgh.

If you'd like to arrange your own courier, we're happy to wrap the item for which there is an additional charge of £5.

We make every effort to show every product as accurately as possible but due to limitations and differences between monitors there may be slight colour differences to those displayed.

We endeavour to ensure the accuracy of our web site however it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible.

We are entitled to refuse any order placed by you.

Any material downloaded or obtained from our website is done so entirely at your own risk.

Our Terms and Conditions do not affect your statutory rights.

Frugal Cool's Privacy Policy

Frugal Cool is a small business owned and run by Nicky Orr (sole-trader). We are based in Scotland, UK and has been selling remade and vintage items on Etsy since 2009. I sell mainly to buyers in the United Kingdom, but offer items for sale world-wide. Frugal Cool fulfills and ship orders inhouse. After the successful dispatch of items sold on Etsy, I do not retain any buyer information inhouse, or on external data host such as Google Cloud. The sole record of previous sales is held by Etsy.

Information We Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (special delivery instructions, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

(a) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
(b) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
(c) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and,
(d) as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

1. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
4. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

As stated, I do not currently store your information through any third-party hosting services in the US and other jurisdictions.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Nicky Orr, am the data controller of your personal information. If you have any questions or concerns, you may contact me at frugalcool [!at] hotmail.co.uk. Alternately, you may mail me at:

Nicky Orr 37 EH21 6QW UK