FulfillYou

Refunds and exchanges are not granted unless a personalized item was incorrectly spelled by the seller. (Most personalized items are created with cut & paste so the chances of this happening are small)

We cannot be held responsible for gross damages that happen during shipping (such as if your neighbors dog grabs the box from your front porch and chews it up).

We are not liable of a package is delayed or lost caused by the shipper (USPS, FedEx, UPS, etc). We cannot be responsible for or offer a refund for a package that is missing but the shipper shows as delivered.

Make sure your Etsy address is correct. Packages returned by USPS can be resent at the expense of the buyer.

I will ship within the time listed in the item listing.

To Our International Customers:
International shipments are sent via USPS First Class Mail unless otherwise requested prior to purchase,Tracking on International Shipments is not always provided...depends on the country and insurance is not provided with USPS First Class Mail. We cannot be responsible for lost shipments using USPS First Class Mail.

We do not collect any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and Fulfill You is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.

I will ship within the time listed in the item listing.

Make sure your Etsy address is correct Packages returned by USPS can be resent at the expense of the buyer.

Our products are packed in recycled paper materials and used shopping bags....just doing our small part to reduce environmental waste.