FutureHeirloomDesign's Shop Policies
"""""""""""""""""" TIMELESS JEWELRY FOR ALL OCCASIONS """""""""""""""""
Thank you for stopping by Future Heirloom Designs shop on Etsy, where I feature my handmade jewelry collection.
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All items arrive in a cotton-filled box ready for gifting. If you would like your item gift wrapped (no charge) please send me a CONVO note.
Gift sets arrive in the box pictured in the item description.
If you need something that is not included in the listing or a rush order please contact me before placing your order. You also have an option of building your own special piece by selecting items from the “Add on” section. Please make sure you are very specific as to what you would like stamped on each of the selected items. If you have any questions please contact me.
PLEASE NOTE: Each piece is hand stamped just for you. There might be slight variations in letter depth and alignment and should not be considered a defect. Each piece will be unique and you should expect these variations. No two pieces will be alike, this makes your jewelry uniquely yours and gives it character.
Please refer to Additional Policies and FAQs section below for more information.
I currently accept payments through Paypal, credit cards or Etsy Gift cards.
Please make sure you enter correct shipping address. If you would like your item shipped directly to your recipient please include their address at checkout in the available option.
Payment is expected within 24 hours of placing or the order. If no payment is made your order will be canceled.
Washington residents - tax applies.
Items are shipped without invoice as often there are gifts. If you need an invoice one can be printed out directly from Etsy.
All orders are shipped via USPS Frist Class mail unless otherwise requested to the shipping address you specify at checkout.
Tacking number will be provided via Etsy, PayPal or Stamps.com notifications. Please note there is no tracking information for international orders unless upgraded to FedEx. Shipping times provided below refer to BUSINESS days.
REGULAR SHIPPING FEES
United States $5.50 With another Item $1.00
Canada $8.50 With another Item $2.00
European Union $12.50 With another Item $5.00
Europe Non-EU $13.50 With another Item $6.00
Everywhere Else $14.50 With another Item $7.50
Shipping upgrades are additional to regular shipping fees:
SHIPPING UPGRADES UNITED STATES:
Rush Service (ships in 1 -3 business days + 1st class standard times apply)
Cost $15.00, With another Item $15.00
Priority Mail (production time + 2-3 business days)
Cost $6.00, With another Item $0.00
Rush + Priority Mail (ships in 1-3 business days + 3 business days delivery)
Cost $21.00, With another Item $15.00
Express Mail (production time + 1-2 business days)
Cost $28.00, With another Item $0.00
Rush+ Express Mail (ships in 1-3 business days+ 2 business days delivery)
Cost $43.00 With another Item $15.00
SHIPPING UPGRADES: EVERYWHERE ELSE
Priority Mail (production time + 6 -10 business days)
Cost $28.00, With another Item $0.00
Rush Service (ships in 1 -3 business days)
Cost $15.00, With another Item $15.00
Rush + Priority Mail (ships in 1-3 business days + 6-10 business days delivery)
Cost $43.00 With Another Item $15.00
International Express – Please contact me for pricing
*** ESTIMATED SHIPPING TIMES ***
Domestic USA – 3-7 business days
Canada – 5-10+ business days
International: 14+ business days (this is USPS processing time estimate. Please allow extra time for customs in your country. I've had one UK customer report that it took a month before she got her item due to delay in customs.
*** INSURANCE ***
I am not responsible for any damage, delay or loss caused by postal office or any shipping company. Orders are not insured, but insurance is available to you at extra cost. Typical insurance cost ranges from $1.50 to $5.00 for purchases under $100. If you would like to add insurance to your order please let me know and I will provide exact price and set up a listing for you.
Priority and Express Shipping is available at an extra charge and can be selected as an shipping upgrade when placing an order. If you would like to upgrade shipping after your order has been placed please add PRIORTY SHIPPING using the following listing:
For Express Shipping please contact me so I can provide extract cost and create a listing for you.
*** INTERNATIONAL CUSTOMERS ***
International orders may require duty and taxes – these are customer’s responsibility. Items returned for unpaid duty or taxes can be re-shipped at additional cost but they will not be refunded. Please make sure to check your Country’s customer policies prior to purchase.
UK customers - please read the following information about duty and taxes PRIOR to purchase - http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageTravel_ShowContent&id=HMCE_CL_000014&propertyType=document#P20_1804
Refunds and Exchanges
Personalized and custom orders are non-refundable unless there is an error that was made by me. If such case I will re-send the piece immediately.
If you have any questions or would like to make modifications to the listing please contact me PRIOR to placing your order to avoid any misunderstandings. If I am unclear in the information you provide at checkout I will contact you.
CHAINS and Bracelet straps can be replaced if defective. Defect must be reported within 5 days receipt of the order. Please contact me in such case. Defective chains/straps must be returned for exchange.
If you ordered a wrong length of chain please let me know and I will gladly exchange once the original chain arrives. Chain must be in unused condition and additional shipping fee applies for exchange.
Please note that I am not responsible for broken chains/straps due to wear. Chains included in the listing are delicate and should be worn to bed. If you would like a thicker chain these are available as an upgrade.
Additional Policies and FAQs
*** FONTS ***
Please keep in mind that not all fonts will work with all of the designs. If your selected font and numbers or letters will not work for a specific piece I will contact you and provide suggestions and alternatives.
Royal Crest font is intended specifically for monograming.
Stamping will be done as instructed in your order. If you want all uppercase or all lowercase letters please let me know, otherwise I will stamp exactly as provided in your notes to seller.
When multiple names are being stamped you can select a blank space between the names or a stamp.
*** FINISHES ***
Following finishes are available:
Hammered Edge Only:
Stampings can be blackened or un-blackened:
Sterling Silver chain options include:
*** BIRTHSONES ***
Swarovski Channel Birthstones: https://img2.etsystatic.com/010/0/7957228/il_fullxfull.454245346_5y22.jpg
Swarovski Flower Birthstones:
Swarovski Rounds Birthstones: http://img1.etsystatic.com/015/0/7957228/il_fullxfull.443308477_kxjr.jpg
Swarovski Rivolli Birthstones:http://img0.etsystatic.com/011/0/7957228/il_fullxfull.443304564_fxvh.jpg
*** PEARLS ***
Swarovski 12 MM pearls (typically used with Initial Pendants):
Swarovski 6 mm pearls: https://img1.etsystatic.com/015/0/7957228/il_fullxfull.453350653_7mvk.jpg
*** DESIGN STAMPS ***
Currently available designs stamps:
Design stamps include: Cross, Diamond Ring, Leafy Branch, Double Heart, Baby Carriage, Left Baby Footprint, Right Baby Footprint, Graduation Cap and Swirly Heart
Tiny Stamps (some of which can be used as a separator between names) are shown in the last 2 rows of the stamp sample or in the following picture:
*** DOUBLE SIDED STAMPING ***
Double sided stamping is available upon request at an extra charge. Double sided stamping requires using of thicker gauge. Please contact me before placing order so I can set up a listing for you.
*** CUSTOM ORDERS ***
All listings are custom made, however if you would like to create a special piece please let me know. I can stamp anything you would like. Stamping can also be made in a foreign language (as long as it does require special characters).
*** CARING FOR YOUR JEWELRY ***
All metal tarnishes over time. To slow the tarnishing process store you jewelry in a dry place in closed bag. Avoid leaving your jewelry in humid areas like bathrooms and pools. Avoid contact with chemicals. DO NOT use liquid jewelry cleaners or submerge your piece in them as it will remove the darkening of the letters and designs.
Remember, if you unsure of something or have questions please contact me via the conversation link on Etsy.
To view additional jewelry created by me visit my Love It Personalized store on Etsy http://www.loveitpersonalized.etsy.com
©2010 -2013 Future Heirloom Designs - All designs, photos and text are copyright protected and may not be used without prior written permission.
My goal is to make my customers happy with the product they had purchased but I'm only human and not perfect and things might happen or I may make an error - it happens to all of us. If such case happen I give you my word that I will do everything I can to correct whatever mistake I made and make it right.
Last Updated November 18, 2014