My ultimate goal is your satisfaction! I will do my best to make you happy with your purchase. I know that I wouldn't be able to do what I love without you and I will do whatever I can to work with you to sort out any issues.

We all change our mind from time to time and if you want to cancel an order, let me know immediately and I will understand. If you cancel your item before shipping, I will refund the cost of the item and postage, less $1.00 to cover the costs and time in cancelling the order, refunding transactions and relisting the items. If the item has already been shipped, on receipt you should return it unopened in the original packaging. When I receive the item I will refund the purchase price only, but the initial postage and return postage remains the responsibility of the purchaser.

I accept payment via Paypal, either via a credit card or with an existing PayPal account, or via Etsy Direct Checkout using a Credit Card.
Need help completing your order? Please read this -https://www.etsy.com/au/help/article/339?ref=help_search_result

Items are all made-to-order unless specified otherwise. They will be made and shipped within 5-7 days of purchase. I ship on Tuesdays and Fridays.
Orders will be shipped to your Etsy address - please ensure it is up to date.

TRACKING IS NOT INCLUDED WITH YOUR ORDER. If you'd like to upgrade to shipping with tracking, please let me know. However, this is expensive, especially with international orders.

Items are shipped in either rigid mailer envelopes or cardboard boxes. Each item comes in organza bags suitable for gift giving (with the exception of wall art). Mailer envelopes are a flat-packing method that saves considerable shipping costs so I will use these whenever I can. Larger items and bracelets are placed in cardboard shipping boxes.

International Customers Please Note - I am shipping from Australia. Packages to the rest of the world may take up to 2-3 weeks to arrive.

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! However, please be aware that I don't consider a parcel 'lost' in the post until it has been a full 30 days from the date of shipping, and I will not replace an item sooner than this.

I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country's customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will of course refund your money. *We will not falsify customs paperwork, so please do not ask us to mark down the value of your parcel to avoid fees.*

All customs duties and taxes where applicable are the responsibility of the recipient. This mainly applies to European destinations.