GardenCityBees

Returns and exchange details

Please be vigilant of tracking in warm weather. Some of our products will soften or melt if left in hot mailboxes. We can ship to your work address if needed or have your order scheduled for pick up at your local post office. We do not offer returns for melted products.

I do not accept returns (due to the personal nature of our products) however if you have a problem with your order please contact me and I will do my best to make it right.

If you need to make arrangements for faster shipping, please contact us PRIOR to purchase and we will do our best to accommodate with our RUSH SHIPPING option for $6. Please note that there may be delays due to weekends and holidays as well as international services and customs. **Any delivery time stated with the USPS is an estimate, not a guarantee**

MAKE SURE THAT YOUR ADDRESS WITH ETSY and or PAYPAL IS CORRECT. Your item will be shipped to the address on file with Etsy. If you are requesting a gift to be sent to someone special, please adjust the "ship to" address at checkout -- no exceptions. We are not responsible for shipping/reshipping when your address is not correctly entered.

If you have made multiple transactions (this means if you have checked out/paid more than one time) PLEASE contact me to let me know, otherwise, I may not catch this and your orders may ship on different days. If you wish them to be shipped together, SEND A NOTE.

I ship throughout the week, but all orders will ship within 3-5 business days of payment received (unless there is a special note for increased production times or an issue with your order in which case I will let you know).