Portrait of a Penguin

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Shop policies

Last updated on February 4, 2011
I believe that there aren't enough geeky crafts in the world. I started in my little corner with little miniatures of Lord of the Rings characters, meticulously detailed in felt and paint. I started adding characters from all of my favorite shows--Star Wars, Pirates of the Caribbean, Futurama, and some anime--the list keeps getting longer and longer.
Returns and exchanges
At this time, refunds or exchanges are not accepted unless the item is damaged. If something is damaged I will require a picture of the broken item and I will send a replacement at no cost.
I accept any form of Paypal. If you would like to pay through a different method, convo me and we can work something out. Paypal is the easiest method, that's why I use it.

Payment of most custom orders is due after the item is complete, but this may vary. I will reserve an item for you in my shop for 3 days unless you let me know you want it longer.
I ship all items in unmarked white boxes, with the items wrapped in tissue paper. If you would like the item sent to a gift address, let me know.

I ship Monday through Friday through USPS. Delivery Confirmation is included in the price of shipping. If you want additional security like insurance, let me know and I will provide it at an additional cost.

For anything I ship, whether it be a material item or a PDF, I will ship it to your Paypal address (e-mail or street address)unless you tell me you would like it sent somewhere else.

For international orders I will also ship through USPS. Any custom fees are the buyer's responsibility.

The shipping fee listed also includes handling fees; this is why the postage on the box is different from the shipping charge on etsy. The handling fee covers the box, wrapping, and gas to get to the store. If you feel you have been overcharged, send me a convo and we'll work out the exact charges.
Additional policies and FAQs
If you see an item you like in the "sold" category, just send us a message and we will be more than happy to make you one. It will be made in a couple of days and reserved in the shop with your name on it.

For any other custom order, please allow a couple of weeks to make. We like to be as detailed as possible, and sometimes the research and development takes longer than expected. Please be patient! We are working as hard as we can to bring you quality items. Base prices for custom orders start at $40 and up based on the level of difficulty and detail.

Please note that all patterns are for private use only. You can use them to make presents for your family and friends or as a fund raiser prize for a charity event, but please do not sell them for profit. I would hate to have to stop offering patterns for the crafty geeks out there!

In the mood of full disclosure, please be aware that we also own the shop Portrait of a Penguin. Check it out for adorable prints from the Kingdom of Byrd!