gemmaclarkhome's Shop Policies
Welcome to my home!
My shop is filled with items I have hand made and hand painted inspired by my home in South London and my trips here there and everywhere with my family.
I work with 100% cotton and linen and an organic bamboo/cotton.
The nature of hand painting means every piece is unique.
Payment is made through PAYPAL.
All items are made to order. I aim to despatch within 5 days of receipt of order. It may be possible to ship sooner, please let me know if this is required and I will do my best to help.
All UK orders will be sent via Royal Mail recorded (signed for) first class delivery (aim to deliver day after despatch)
All international orders will be sent via Royal Mail AIRMAIL, normally delivered with 5 days of despatch.
Please note that the buyer is responsible for any taxes or duty in addition to postage that their country may require.
All orders will be wrapped in recycled tissue paper, tied with ribbon and a recycled cardboard box/envelope and include wash care instructions.
Refunds and Exchanges
I comply to the EU distance selling regulations.
If an item is damaged or deemed faulty on receipt please do not hesitate to contact me and I will be happy to refund. Please ensure this contact is made within 7 days of receipt of your delivery.
Any requests for refund after the 7 days will be at my discretion so please still email or phone me to discuss.
Additional Policies and FAQs
All items are hand painted so will all differ slightly in appearance from photos shown, however I always follow an original to ensure they are as close as possible.
All items are machine washable at 40 degrees but due to the nature of the fabric I would advise hand wash. Please allow for 5-10% shrinkage. All print is colourfast at 40 degrees.
Please email me with details of custom orders.
For Trade enquiries please contact me by email.
gemmaclarkhome [!at] ymail.com
186 Wellfield road
Last Updated April 21, 2012