Cassandra on Apr 28, 2017
Beautiful pendant and arrived very quickly. Thank you!
madisonloui1 on Apr 11, 2017
Marina Samoilov on Feb 19, 2017
Understated, elegant, so comfortable to wear, perfect. LOVE them. Thank you Carol.
I personally handmake all Gemtation Jewellery products and take pride in the workmanship of every piece which is closely inspected to ensure the highest quality. Please feel free to contact me with any questions or for customisation requests.
Accepted payment methods
- Accepts Etsy gift cards
Items are shipped only on business days.
Items will be well packed in a gift bag or box which is bubble wrapped for protection.
Domestic purchases are shipped via Australian Parcel Post (see individual items for postage costs) which can be upgraded to Express Post if chosen from the shipping options. Parcel post is generally delivered within 2-6 business days an Express usually the next business day. Please not that the method of postage chosen will not affect the processing time.
International packages (only to the US, UK and New Zealand at the current time) are shipped via Economy Air (not tracked once it leaves Australia and taking 6-10 business days) or via Standard delivery (tracked), depending on the item. Items with the untracked shipping offer optional upgrade to tracked shipping.
Shipping is charged on the first item only. Additional items purchased at the same time are shipped at no extra cost. Within Australia, delivery will be upgraded to Express Post for 2 or more Items at standard shipping cost.
Tracking numbers, when available will be provided once shipped.
Refunds and Exchanges
I stand behind the quality of Gemtation Jewellery products and offer a 100% money back guarentee. In the unlikely event that your item is faulty, please return the item within 30 days and a PayPal refund including return shipping will be issued upon receipt of the returned item.
Exchanges and returns are also accepted, under other circumstances including a change of mind.
Return conditions for reasons other than defects:
1. Shipping charges are non-refundable. The customer is responsible for shipping costs under these circumstances. Simply contact me regarding the intention to exchange or refund within one week of receiving the item and we'll go from there.
2. There will be no restocking fee charged.
3. In the interests of safety, I will not re-use earwires received on exchanged items. Therefore there is a $5 exchange or refund fee for earrings to contribute to replacement earwires.
4. There is no ring re-sizing fee within 30 days of purchase. However the customer is responsible for shipping the product to Gemtation Jewellery for re-sizing. Within Australia, if returned within 30 days of purchase, the ring will be posted back free of charge. After 30 days, return postage will apply.
Additional policies and FAQs
Made to order items may vary slightly from the photo due to the nature of the antique components and uniqueness of handmade jewellery but differences will generally be insignificant and the look of the piece will be the same. In any case, I am more than happy to send a photo of the finished product for customer approval prior to shipping and will do so at my discretion (if I believe that the customisation warrants approval) or upon customer request.
If you require a size, texture or other factor or combination (eg an item originating from a particular year or decade) that's not listed or have something special in mind, please contact me and I will do my best to accommodate your request. I will send a photo of the finished product prior to requesting payment. and there is no obligation to purchase if the finished item does not suit your requirements.