GeodeGallery

First of all, we are sorry you received a solid geode. If our listing clearly guarantees the geode or geodes will be hollow and you received a solid geode, we will send you another geode/geodes at no cost. Please do not just leave a negative feedback and never contact us! Instead, please contact us immediately, and we will get a replacement box shipped right out to you. Please note that with geodes, even some that feel light in weight may not be hollow and we do not X-ray the geodes, so every once in a while a solid geode does make it through our sorting process. We are human and do occasionally make mistakes, and admit that we do! Thank you for your understanding.

At Geode Gallery, we take great pride in shipping orders out fast! Virtually all orders will ship the same or no later than next business day and overnight/2 Day delivery options are available domestically and 1-5 day delivery options internationally through UPS for an additional fee (select when Checking Out). The only delay would be for geodes requested to be cracked open and staff capable of opening the geodes is away from the business at the time you ordered, or a truck freight shipment may require an additional day or two to work out delivery arrangements and paperwork. Please contact us with any additional shipping questions.

First of all, we are sorry to hear this. Several things could have happened, including the package was delivered but to an incorrect address, was placed all the way into the back of your mailbox (especially small packages), or was stolen. We have had reports of packages marked "delivered" that show up 1-3 days later! The first thing you need to do is contact your local post office or courier terminal immediately - please do not contact us as there is nothing we can do on our end. We are NOT liable for any lost/stolen packages/mail once it leaves our possession. Please request a signature or to have packages held at your local post office or courier terminal for pickup if there have been issues with package delivery in your area.

This is a frequent question we receive especially related to the coconut/choyas geodes. We cannot accommodate requests for specific colors or interiors in these geodes since we only open the geodes on demand. If you request to have your geodes cracked open before we ship, we pull geodes from existing whole (rough) geode stock and crack them open on the spot before packing/shipping. It is completely random what you will get just as if you bought the geodes whole and opened them yourself. We have no idea what is in the geodes, either, so it is completely random and that's what makes these so much fun!

Yes, we ship internationally to all countries! We only ship internationally through UPS services (UPS Standard to Canada/Mexico, and UPS Worldwide Expedited to all other countries). Both services take about a week for delivery, and many listings have shipping upgrades if you want delivery faster than a week for an additional cost. We are currently integrating estimated UPS rates into each listing so shipping prices are much more accurate. Buyer is responsible for all customs/VAT/duty and we will not adjust content value on invoices/packing sheets. Contact us with questions! We do reserve the right to request additional shipping costs for extended delivery addresses.